Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kady Mclendon

Wheeling,WV

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Walmart and Cricket . Proven ability to resolve customer complaints effectively while fostering a positive environment. Skilled in problem-solving and multitasking, consistently enhancing customer satisfaction and loyalty through outstanding communication and proactive solutions.

Overview

10
10
years of professional experience

Work History

Store Manager

Cricket Wireless (Dees Cellular)
12.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

In Home Heath Aide

IC Care
04.2019 - 12.2021
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Administered prescribed medications under direction of physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
  • Provided emotional support and companionship for patients, creating a positive atmosphere in their homes.

Pawnbroker

Cashland
09.2017 - 04.2019
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

Customer Service Manager

Walmart
04.2015 - 09.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Wheeling Park Highschool
Wheeling, WV
05-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills

Accomplishments

  • Exceeded monthly store sales goals 6 months in a row.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Store Manager

Cricket Wireless (Dees Cellular)
12.2021 - Current

In Home Heath Aide

IC Care
04.2019 - 12.2021

Pawnbroker

Cashland
09.2017 - 04.2019

Customer Service Manager

Walmart
04.2015 - 09.2017

High School Diploma -

Wheeling Park Highschool

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