Kady Ochoa
Leesburg,VA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator/Administrative Assistant
Loudoun Physical And Occupational Therapy
04.2024 - Current
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
MERCHANDISE TEAM LEADER/STORE MANAGER
AEO Inc. (Aerie)
08.2021 - 04.2024
- Analyzed sales data to identify areas of improvement in merchandising efforts
- Managed inventory control, ensuring appropriate stock levels and minimizing shrinkage through regular audits.
- Created reports on store performance, inventory levels and operational trends
- Maintained accurate records of daily transactions including sales, returns, discounts
- Planned staffing schedules according to business needs while controlling labor costs
- Served as Acting Store Manager for 3 months and held top performance among district
- Elevated store performance indicators by 4% within 6 months
- Processed employee actions and oversaw completion of tasks in the HR system
- Utilized Nest Onboarding to issue employment offer letters
- Managed timesheet data entry in time keeping system within workforce of Kronos and ADP
ASSISTANT MANAGER
Party City Franchise
06.2020 - 08.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests
- Provided guidance and support to junior staff members during challenging situations
- Assisted with new employee training and conducted performance reviews to track overall progress
- Performed administrative duties such as processing payroll information or managing employee benefits programs
- Handled employee discipline and termination according to company policies
- Led and directed team members on effective methods, operations, and procedures
- Coordinated employee schedules according to staff availability and processed time-off requests
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Monitored sales performance to identify potential areas for improvement
- Managed company orders and sales to meet budget and revenue targets
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends
- Facilitated month-end closing processes, invoicing, and journal entries
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
SALES ASSOCIATE
Michael Kors
10.2018 - 06.2020
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Provided accurate information about products, prices, and availability both in person and over the phone
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Assisted with training and mentoring new team members
- Accurately completed daily reports on sales activity
- Generated sales reports and tracked customer data to ensure sales goals were met
Education
High School Diploma -
John Champe High School
Aldie, VA06.2017
Skills
- Data Entry
- Audit Support
- Verbal and written communication
- Workflow Optimization
- Filing and Recordkeeping
- Time Management
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator/Administrative Assistant
Loudoun Physical And Occupational Therapy
04.2024 - Current
MERCHANDISE TEAM LEADER/STORE MANAGER
AEO Inc. (Aerie)
08.2021 - 04.2024
ASSISTANT MANAGER
Party City Franchise
06.2020 - 08.2021
SALES ASSOCIATE
Michael Kors
10.2018 - 06.2020
High School Diploma -
John Champe High School
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