Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
JL Thompson Construction Co., Inc.
06.2015 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Streamlined the bidding process by managing multiple subcontractor quotes and ensuring timely submissions.
Increased project accuracy by diligently reviewing plans and specifications for construction projects.
Enhanced client satisfaction by providing detailed cost breakdowns and accurate estimates for various project scopes.
Reduced estimation errors through thorough site visits and consultations with clients and architects.
Earned repeat business from satisfied clients due to attention to detail, professionalism, and exceptional communication skills during the estimation process.
Demonstrated versatility in estimating a wide range of construction projects, from residential to commercial builds.
Developed strong relationships with suppliers and subcontractors, negotiating favorable pricing agreements to reduce overall project costs.
Ensured compliance with all relevant building codes and regulations while preparing cost estimates.
Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Prepared material orders to complete projects on time and within budget.
Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
Identified areas for cost saving to help increase profitability and lower client costs.
Prepared bids and proposals to submit to clients and secure new business.
Analyzed plans and specifications to identify scope and cost of projects.
Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Attended project meetings to provide updates and insights on project costs.
Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Researched construction cost trends to stay up-to-date with industry developments and changes.
Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Prepared meeting agendas and minutes for distribution and record keeping.
Created job files for each project and maintained current data in each file.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects to ensure seamless project execution.
Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
Maintained safety standards throughout construction sites by conducting regular inspections and addressing potential hazards promptly.
Ensured compliance with local building codes and regulations throughout all phases of the construction process by regularly consulting relevant guidelines during decision-making processes.
Identified and resolved construction issues promptly to prevent delays.
Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
Sourced suppliers and purchased necessary materials for work.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
Partnered with external auditors during periodic reviews, providing necessary documentation to ensure clean audit results related to payroll transactions.
Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
Reconciled accounts, managed deposits and tracked expenses.
Maintained strict confidentiality of all payroll information and records.
Education
Associate of Applied Science - Cosmetology
Gaston College
Dallas, NC
05.2014
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
Billing
Payroll Processing
Bookkeeping
Administrative Support
Employee Training
Financial Reporting
Team Supervision
Project Management
Budgeting expertise
Proposal Writing
Computer Skills
Scheduling and Coordinating
Decision-Making
Teamwork and Collaboration
Good Judgment
Professional and Courteous
Team Leadership
Managing Operations and Efficiency
Hiring and Training
Task Delegation
Goal Setting
Timeline
Office Manager
JL Thompson Construction Co., Inc.
06.2015 - Current
Associate of Applied Science - Cosmetology
Gaston College
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