Summary
Overview
Work History
Education
Skills
Timeline
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Kady Villalobos

Montgomery Village,MD

Summary

Dynamic and adaptable hospitality professional with extensive experience at Marriott, excelling in high-volume environments. Skilled in bilingual communication (English and Spanish) and effective team collaboration. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and training new hires. Proven multitasking abilities, ensuring seamless operations and positive guest experiences.

Overview

3
3
years of professional experience
19
19
years of post-secondary education
1
1
Language

Work History

Barista

Marriott
11.2021 - 09.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Server

Marriott
10.2021 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Took multiple orders on the phone, packed the orders and delivered them on time to the guests staying in the Hotel

Banquet Server

Marriott
08.2021 - 10.2021
  • Handled food and beverage orders for up to 250+ guests, delivering prompt and friendly service.
  • Set up banquet tables and chairs based on event requirements.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Education

High School Diploma -

Watkins Mill High School
Montgomery Village, MD
05.2001 - 06.2020

Skills

Fluent in English and spanish

New hire training

Multitasking Abilities

Hospitality and accommodation

Adaptability and flexibility

Teamwork and collaboration

Timeline

Barista

Marriott
11.2021 - 09.2024

Server

Marriott
10.2021 - 09.2024

Banquet Server

Marriott
08.2021 - 10.2021

High School Diploma -

Watkins Mill High School
05.2001 - 06.2020

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Kady Villalobos