Kadyn Cole
Niceville,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Manager
The wharf 850
Niceville
07.2024 - 09.2025
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained staff on company policies and service standards for optimal performance.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Oversaw quality control measures to maintain high service standards consistently.
- Developed training materials to enhance employee skills and knowledge retention.
- Implemented inventory management systems to streamline stock control processes.
- Facilitated communication between departments to support efficient operations.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Shop Helper
Restylers Aftermarket Specialist
Niceville, FL
08.2020 - 07.2025
- Assisted technicians with vehicle modifications and installations.
- Organized tools and equipment for efficient workflow in the shop.
- Maintained cleanliness and safety standards throughout the work area.
- Supported inventory management by restocking supplies and materials.
- Collaborated with team members to troubleshoot equipment issues effectively.
- Handled customer inquiries, providing information about services offered.
- Prepared workstations for daily operations, ensuring readiness for tasks.
- Participated in training sessions to enhance skills and knowledge in aftermarket products.
- Assisted in unloading large furniture pieces onto display areas safely.
- Provided excellent customer service by responding promptly to inquiries.
- Answered customer inquiries regarding product features and availability.
- Ensured compliance with safety regulations when handling heavy items or sharp objects.
- Set up displays to promote upcoming sales events and special offers.
- Unloaded incoming merchandise from delivery trucks in a timely manner.
- Tracked inventory levels using computer software programs for reordering purposes.
- Maintained cleanliness of the shop by sweeping, mopping, and dusting regularly.
- Inspected products for damages or quality issues before placing them on the sales floor.
- Organized stock room shelves to maximize efficiency and space utilization.
- Stocked shelves with new items in accordance with store layout plans.
- Collaborated with colleagues to ensure efficient customer service operations.
- Restocked shelves when they become empty throughout the day as needed.
- Performed daily opening and closing duties such as counting money and securing premises.
- Filled orders quickly while ensuring accuracy of requested items.
- Assisted customers with product selection, pricing, and ordering processes.
- Assembled furniture components according to manufacturer instructions accurately.
- Reported any inventory discrepancies to supervisor immediately.
- Verified that all products were labeled correctly before being placed on the shelf.
- Processed returns by verifying information and issuing appropriate credits.
- Helped shop personnel complete assignments.
Manager
Zaxbys
Niceville, FL
06.2024 - 05.2025
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained staff on company policies and service standards for optimal performance.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Implemented inventory management systems to streamline stock control processes.
- Developed training materials to enhance employee skills and knowledge retention.
- Oversaw quality control measures to maintain high service standards consistently.
- Facilitated communication between departments to support efficient operations.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Choctawhatchee Highschool
Fort Walton Beach, FLSkills
- Customer service
- Team building
- Employee training
- Effective communication
- Project management
- Problem solving
- Quality control
- Time management
- Safety procedures
- Brand management
- Decision-making
- Emergency response
- Resource allocation
- Innovation management
- Negotiation
- Business planning
- Skype
- Expectation setting
- Contract management
- Performance management
- Marketing
- Risk management
- Cross-functional teamwork
- Shift scheduling
- Change management
- Data analysis
- Stakeholder management
- Goal setting
- Key performance indicators
- Staff training and development
- Documentation and reporting
- Task delegation
- Operations management
- Complex Problem-solving
- Relationship building
- Project planning
- Networking strategies
- Salesforce management
Timeline
Manager
The wharf 850
07.2024 - 09.2025
Manager
Zaxbys
06.2024 - 05.2025
Shop Helper
Restylers Aftermarket Specialist
08.2020 - 07.2025
Choctawhatchee Highschool