KADYN COOLEY

• Cleared under a Public Trust determination

• Installed and commissioned proprietary security systems at customer sites.

• Provided technical support and maintenance for complex equipment, ensuring optimal performance.

• Collaborated with engineering teams during Factory Acceptance Testing to ensure product readiness.

• Troubleshooted and installed electronics such as PLC's, Servers and proprietary equipment.

• Manage all incoming service request, along with monitor existing sites that require troubleshooting.
• Assist in MPU to keep on schedule.
• Install ESS battery systems including both Enphase ensemble and Tesla power-wall battery systems.
• Troubleshoot all solar related issues along with smoke detector wiring.
• Managed and evaluated under performance of systems.
• Assist in city inspections and getting job permits signed off by building inspectors.
• Manage all work in service department to make sure schedule is as efficient as possible.

• Trained roof installers in techniques necessary to complete job tasks
• Trained new team members by relaying information on company procedures and safety requirements
• Worked different stations to provide optimal coverage and meet timeline goals
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with flagging skills
• Performed Site Tech inspections for finished projects for the city to sign off on
• Worked with city officials to get our projects passed and approved for usage.
• Streamlined communication between departments by implementing visual management techniques.

• Accomplished multiple tasks within established timeframes
• Onboarded new employees with training and new hire documentation
• Cross-trained existing employees to maximize team agility and performance
• Maximized performance by monitoring daily activities and mentoring team members.

• Assisted other technicians with more complex service calls.
• Completed thorough inspections and assessments to identify root cause of reported issues.
• Troubleshot, serviced and repaired products to restore functionality.
• Troubleshoot/resolve residential solar warranty and service issues that arise from modules, monitoring, storage/balance of system components
• Effectively plan project workflows and delegate tasks
• Serve as the competent safety person on-site
• Electrical wiring of solar array/system (DC and AC)/installing raceways around residential applications: roofs, attics, walls
• Troubleshoot, test, repair and service technical equipment
• Responsible for management and completion of all residential service and warranty-related work with focus on safety, quality, and customer experience
• Assist with installs, inspections, and site surveys
• Operate/maintain electrical service vehicles and equipment