Kaela Ancheta
Aurora,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tele Interviewer
Adamsbridge
Nashville, TN
01.2024 - Current
- Conducted in-depth applicant interviews for life insurance policies.
- Reviewed applications, and other pertinent documents prior to interviews.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Updated internal databases with candidate information such as application status changes or contact details.
- Adhered to confidentiality rules and guidelines when interviewing others.
- Conducted structured interviews and recorded audio.
- Checked contact information from research subjects for accuracy and implemented into company's computer system.
- Utilized knowledge of medical terminology, anatomy, pharmacology and disease/disorder processes when interviewing
Infectious Disease Specialist
The University of Chicago
Chicago
02.2022 - 04.2023
- Conducted comprehensive contact tracing investigations by interviewing individuals diagnosed with infectious disease, effectively identifying and notifying close contacts to mitigate the spread of illnesses
- Collaborated with public health officials, healthcare providers, and community organizations to gather and analyze data, creating detailed reports to identify patterns and trends in disease transmission
- Implemented effective communication strategies, providing clear instructions and guidance to individuals in quarantine or isolation, ensuring compliance with public health protocols and guidelines
- Utilized advanced computer systems and databases to track and document contact tracing activities, ensuring accurate and up-to-date records for monitoring and evaluation purposes.
Customer Service Expert
Dyson Technology
Aurora/Remote
07.2019 - 07.2022
- Resolved inquiries and complaints in a timely and professional manner, resulting in 95% customer satisfaction rating
- Implemented and managed a customer feedback program, resulting in a 20% increase in positive customer feedback and suggestions for improvement
- Collaborated with cross-functional teams to develop and implement a new customer service training program, resulting in a decrease in escalations and faster resolution times
- Primary point of contact for key accounts, building strong relationships and ensuring consistent delivery of exceptional customer service, resulting in an increase in repeat business.
Education
Interior Architecture and Design (BFA) -
University of Art Academy
12.2021
Skills
- Workflow management
- Team management
- New hire training
- Mentoring and coaching
- Managing files and records
- New hire orientation
- Administrative skills
- Decision-making
- Planning & organizing
- Meeting planning
- Customer service-oriented
- Appointment setting
- Strong problem solver
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Onedrive, OneNote and Teams
- Proficient in Zoom
- Mail management
- Self-starter
- Proper phone etiquette
- Collections background
- Skip tracing
- SAP CRM
- Data Verification
- Administering interviews
- Inbound and outbound calls
- Telephone Etiquette
- Client Engagement
- Data Entry
- Confidence building
Certification
- COVID-19 Contact Tracing Certificate, John Hopkins University, 02/01/22
- Grow With Google Certificate - Fundamentals of Digital Marketing, Google, 10/05/23, Completion ID: 193224496
- Get Started With Google Analytics Certificate, Google, 10/08/23
- Making Architecture Certificate, Coursera Learning, Completion ID: 57183211189945
Affiliations
- Health and wellness
- Functional design
- Art and travel
- Volunteer service
Timeline
Tele Interviewer
Adamsbridge
01.2024 - Current
Infectious Disease Specialist
The University of Chicago
02.2022 - 04.2023
Customer Service Expert
Dyson Technology
07.2019 - 07.2022
Interior Architecture and Design (BFA) -
University of Art Academy
- COVID-19 Contact Tracing Certificate, John Hopkins University, 02/01/22
- Grow With Google Certificate - Fundamentals of Digital Marketing, Google, 10/05/23, Completion ID: 193224496
- Get Started With Google Analytics Certificate, Google, 10/08/23
- Making Architecture Certificate, Coursera Learning, Completion ID: 57183211189945
Similar Profiles
Kavita SoniKavita Soni
Associate Product Manager at Adamsbridge GlobalAssociate Product Manager at Adamsbridge Global
Sri KumarSri Kumar
Subject Matter Expert at Adamsbridge Service Private LimitedSubject Matter Expert at Adamsbridge Service Private Limited
Santhosh MarimuthuSanthosh Marimuthu
Scrum Master and Project Management at Adamsbridge servicesScrum Master and Project Management at Adamsbridge services