Organized individual with a solid background in patient care and front desk operations. Expertise in managing schedules, providing excellent customer service, and maintaining a clean, safe environment for clients.
Overview
4
4
years of professional experience
Work History
Receptionist
AdviniaCare
Salem, Massachusetts
09.2025 - Current
Greeted visitors and directed them to appropriate departments.
Answered multi-line phone system and routed calls to staff members.
Maintained clean and organized reception area for professional appearance.
Collected and processed incoming mail and packages daily.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Elderly Caregiver
Allied Caregivers
Concord, New Hampshire
07.2025 - 09.2025
Assisted clients with mobility and transportation to appointments.
Prepared nutritious meals based on dietary restrictions and preferences.
Engaged clients in meaningful activities to promote social interaction.
Monitored and documented changes in client health and behavior.
Communicated effectively with families regarding client well-being.
Maintained a clean and safe living environment for clients.
Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Developed strong relationships with clients based on trust and respect.
Provided companionship and emotional support to elderly clients.
Responded quickly in emergency situations in a calm manner.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Collaborated with younger family members to support and facilitate lifestyle adjustments for their loved ones.
Assistant Manager
Glitteratistyle
Peabody, MA
11.2022 - 11.2024
Monitored employee attendance records, timekeeping, and payroll information.
Supported customer service initiatives to enhance client satisfaction.
Implemented inventory control processes for efficient stock management.
Trained new employees on company policies and procedures.
Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Resolved conflicts between team members in an effective manner.
Provided exceptional customer service to adults and children, ensuring each guest enjoyed a welcoming, personalized, and positive shopping experience.
Engaged warmly with children and families to create a fun, comfortable atmosphere while assisting with apparel selections.
Maintained a professional and friendly demeanor when addressing customer needs, questions, and special requests.
Supported store operations by organizing merchandise, maintaining displays, and promoting a family-friendly shopping environment.
Lead Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Danvers, MA
05.2022 - 11.2022
Led swim lessons for children of various skill levels.
Work with children ranging from 3 months - 12 years old
Monitored pool safety and ensured adherence to health regulations.
Conducted skill assessments to evaluate swimmer progress regularly.
Collaborated with management to enhance curriculum and improve customer satisfaction.
Communicated regularly with parents regarding their child's progress in swimming lessons; addressed any questions or concerns promptly.
Ensured that swim equipment was set up correctly prior to each class session.
Monitored swimmers during practice sessions, providing feedback to help improve technique and form.
Trained new instructors on teaching methods and strategies; provided feedback on their performance.
Worked collaboratively with team members towards achieving common objectives within specified timelines.
Education
High School Diploma -
Peabody HighSchool
Peabody, MA
06-2025
Bachelor Of Science In Nursing (BSN) -
Salem State University
Salem, Massachusetts, MA
Skills
Patient care
Team collaboration
Customer service
Conflict resolution
Time management
Appointment scheduling
Customer and client relations
Relay hearing-impaired calls
Schedule management
Organization skills
Telephone skills
Calm demeanor
Staff management
Information protection
Typing speed
Calendar management
Clerical support
Mail handling
Verbal and written communication
Front desk operations
Client safety and first aid
Activities of daily living
Housekeeping
Bathing assistance
Social interaction
Meal preparation
Friendly and outgoing
Effective communication
Problem solving
Adaptability in teaching
Skills assessment
Inclusive teaching methods
Rule enforcement
Issue resolution
Instructional creativity
Incident reporting
Group and individual instruction
Safety training
References
References available upon request.
Timeline
Receptionist
AdviniaCare
09.2025 - Current
Elderly Caregiver
Allied Caregivers
07.2025 - 09.2025
Assistant Manager
Glitteratistyle
11.2022 - 11.2024
Lead Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising