Kaela Blake
Coalinga,CA
Summary
Dynamic professional with a proven track record at McDonald’s, excelling in customer service and problem-solving. Recognized for enhancing team performance through effective training and clear communication. Dependable and adaptable, I thrive in fast-paced environments, consistently delivering positive outcomes while maintaining a calm demeanor under pressure.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
CII
California Prison Industry Authority
09.2022 - 01.2025
- Exhibited strong sense of personal responsibility consistently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shift Manager
McDonald’s
03.2014 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Store Manager
Dairy Depot Conoco
03.2018 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Education
HS Diploma -
Coalinga High
Coalinga, CA06.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Problem resolution
Timeline
CII
California Prison Industry Authority
09.2022 - 01.2025
Store Manager
Dairy Depot Conoco
03.2018 - 01.2022
Shift Manager
McDonald’s
03.2014 - 08.2022
HS Diploma -
Coalinga High
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