Kaela Bradley
Fort Worth,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and management at the University of Texas at Arlington. Proven ability to enhance patient flow and resolve customer complaints effectively. Skilled in multitasking and maintaining attention to detail, with a strong foundation in medical terminology and CPR certification.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
University of Texas at Arlington
10.2024 - Current
- Answer the multi-line phone system and redirect to the appropriate departments
- Book rooms in the building for organization events.
- Answer emails in a timely and professional manner
Front of House Team Member
Sugar Bee Sweets
08.2021 - Current
- Provided excellent customer service as customers walked in
- Managed the sweets case and made sure the case was organized
- Made coffee drinks for customer orders
Shift Leader
Pelican Snowballs
03.2024 - 08.2024
- Handle any customer complaints and try to resolve the issue
- Ensure that shift is running smoothly and efficiently
- Train any new employees on new tasks and positions
Receptionist
K Osafo MD
06.2023 - 06.2024
- Checked patients in and out and kept up with patient follow- ups. Called patients for reminders. Increased patient flow by 8%
- Verified insurances and referrals by acquiring necessary information through phone lines, fax or in person.
- Answered the multi- line phone system and redirected calls to the appropriate lines.
Team Member
Cookie Dough Bliss
08.2023 - 02.2024
- Run the store independently, and provide excellent customer service
- Make backups of low stocked items
- Maintain a clean lobby and workstations
Team Member/ Front Desk
UTA Maverick Activity Center
09.2022 - 05.2023
- Allowed authorized students and personal into the building
- Checked out equipment to students with appropriate I.D
- Set up any equipment for games or other activities
- Answered the phones and answered guest questions
Receptionist
College Park Center
02.2022 - 09.2022
- Granted access to authorized personal to the building
- Answered a multi- line phone system and directed calls to the appropriate department
- Checked in guests and notified employers about guest arrivals
- Ensured that office supplies were stocked, if not ordered
Education
Nurse Aide Program - Nurse Aide
Springpack Healthcare
Arlington, WA07.2025
High School Diploma -
Ranchview High School
Irving, TX05-2020
Some College (No Degree) - Nursing
University of Texas At Arlington
Arlington, TXSkills
- Management skills
- Multitasking ability
- Adaptability
- Customer service expertise
- Attention to detail
- Phone etiquette
- Cash handling proficiency
- Certified nurse aide
- CPR certification
- Medical terminology knowledge
Skills Certifications
- Management
- Multitasker
- Easily Adaptable
- Customer service
- Detailed-oriented
- Phone etiquette
- Cash handling
- Certified Nurse Aide
- CPR certified
- Medical terminology
Timeline
Front Desk Receptionist
University of Texas at Arlington
10.2024 - Current
Shift Leader
Pelican Snowballs
03.2024 - 08.2024
Team Member
Cookie Dough Bliss
08.2023 - 02.2024
Receptionist
K Osafo MD
06.2023 - 06.2024
Team Member/ Front Desk
UTA Maverick Activity Center
09.2022 - 05.2023
Receptionist
College Park Center
02.2022 - 09.2022
Front of House Team Member
Sugar Bee Sweets
08.2021 - Current
Nurse Aide Program - Nurse Aide
Springpack Healthcare
High School Diploma -
Ranchview High School
Some College (No Degree) - Nursing
University of Texas At Arlington
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