Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaela Cochran

Mount Juliet,TN

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Exceptionally knowledgeable about logistics/administrative practices and documentation requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

LAE/Customer Account Specialist Tier 2/ Sales Group Leader

Total Quality Logistics
Nashville, TN
08.2019 - Current
  • Maintained a Million+ dollar account by handling Accounting Invoices, creating a color coating key to organize shipments, staying up to date on current market trends and quoting shipments for customers
  • Created competitions to boost morale and metrics from team members
  • Set up new customer accounts and updated existing profiles with latest information.
  • Taught a class every four weeks to trainees on how to grow their prospective leads
  • Scheduled Delivery appointments via online portals / over the phone
  • Negotiated market rates and closed on agreements to maximize profits, boosting profits by 75%.
  • Created weekly sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
  • Handled issues that arose from team members efficiently and effectively
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Drafted letters, charts and financial reports to keep staff informed of progress.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Used Excel and company software to keep accurate records pertaining to inventory and account notes.
  • Communicated with approximately 50 clients daily to understand needs and explain service value.

Karaoke Host and Server/Manager and Bartender

Lonnies Western Room
Nashville, TN
01.2015 - 01.2019
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Created a weekly schedule for Employees
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning, using technology to provide entertainment, and creating a positive vibe for the work environment
  • Also, ensuring that all guests enjoyed their time and received prompt service.

Tech Coach / Customer Service Representative

Asurion
Antioch, TN
03.2017 - 08.2018
  • Provided in person and over the phone technology assistance, as well as building a personal rapport with customers assisting with any questions and/or concerns regarding their accounts
  • Concentrated focus while leading/mentoring other employees in boosting STATS
  • Created individual coaching techniques to utilize in individual areas for improvement/development
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Education

Associates of Technology Certificate - Technology Education

Soluto University
Nashville, TN
04.2017

High School Diploma -

McGavock Comprehensive High
Nashville, TN
05.2015

Skills

  • Updating Customer Accounts
  • Negotiation and Resolution
  • Administration and Management
  • Consultative Sales Approach
  • Correcting Discrepancies
  • Performance Feedback
  • Data Classification
  • Analytical and Critical Thinking
  • Account Monitoring
  • Accounts Payable and Accounts Receivable
  • Confidential Records Management
  • Microsoft Office Applications

Timeline

LAE/Customer Account Specialist Tier 2/ Sales Group Leader

Total Quality Logistics
08.2019 - Current

Tech Coach / Customer Service Representative

Asurion
03.2017 - 08.2018

Karaoke Host and Server/Manager and Bartender

Lonnies Western Room
01.2015 - 01.2019

Associates of Technology Certificate - Technology Education

Soluto University

High School Diploma -

McGavock Comprehensive High
Kaela Cochran