Kaela Coles
Wilmington,North Carolina
Summary
I am passionate about helping others and using my talents to create a fun and uplifting environment in any capacity that I am in. I enjoy traveling and creating memories to make inspiring content for others to enjoy, with the hope of encouraging them to pursue similar experiences. My goal is to spread positivity and inspiration through my work and creative endeavors. I thrive on learning new skills quickly and approach daily challenges with flexibility and openness to changing needs. I have a driven work ethic with excellent communication, multitasking, and prioritization skills.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
Progress 910 Apartments
Wilmington, NC
08.2022 - Current
- Enhanced customer service experience.
- Optimized marketing approaches resulting in significant growth of Total Target Customers (TTCs).
- Planned and executed successful events
- Answered phones, emails, and company texts.
- Helped people understand the application process and policies.
- Resolved customer's concerns and handled requests professionally.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Greeted visitors upon arrival, answered questions, and gave tours of our property.
Administrative Assistant
Ed Spence and Associates
Goldsboro, NC
06.2019 - 11.2021
- Effectively handled various forms of communication including phone calls, emails, and inquiries
- Leveraged expertise in the Salesforce platform to optimize sales operations
- Digitized and organized hard copy records for easy accessibility.
- Established and managed client accounts and scheduled appointments.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
Wilmington, NC12-2024
High School Diploma -
Eastern Wayne High School
Goldsboro, NCAssociate in Art and Science -
Wayne Community College
Goldsboro, NCSkills
- Phone Etiquette
- Making connections
- Teachable
- Personable
- Goal-Oriented
- Follow-up skills
- interpersonal Skills
- Customer Service
- Problem-solving skills
- Singer
- Actress
- Dancer
Community Service
- Volunteered in the soup kitchen
- Volunteered for a nonprofit that helps the homeless and the displaced population
Affiliations
- I Won Miss Eastern Wayne and Miss Congeniality
- MVP Freshman year in Soccer
- Student of the month
- Honors graduate in High school and Community College
- The first Global Scholar at my Community College
Accomplishments
- Won many talent shows from Elementary to High School
- I had the honor to be trained by industry professionals. (Hamilton Broadway stars and T.V. stars)
- Received the tile of "Full House" for my Leasing Specialist Job
- First Global Scholar at my Community College
- Sang the National Anthem for basketball games at my College.
- I had the honor of being a P.G.C. leader (Peer Group Connection) in High School
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Leasing Specialist
Progress 910 Apartments
08.2022 - Current
Administrative Assistant
Ed Spence and Associates
06.2019 - 11.2021
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
High School Diploma -
Eastern Wayne High School
Associate in Art and Science -
Wayne Community College
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