Kaela DeLeon
Lewisville,TX
Summary
Dynamic Shift Leader with a strong focus on team motivation, conflict resolution, and customer satisfaction. Skilled in training staff and enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
The Baked Bear
The Colony, TX
07.2024 - Current
- Supervised staff during shifts to ensure efficient operations and high-quality customer service.
- Trained new team members on menu items, equipment usage, and customer interaction standards.
- Resolved customer inquiries and complaints promptly to maintain positive dining experiences.
- Monitored inventory levels and assisted in ordering supplies to minimize shortages.
- Implemented daily cleaning protocols to uphold health and safety standards in the kitchen.
- Promoted teamwork among staff members to enhance overall workflow and morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Hebron High School
CarrolltonSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- POS system operation
Timeline
Shift Leader
The Baked Bear
07.2024 - Current
High School Diploma -
Hebron High School