Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Kaela Welch

Pearland,TX

Summary

Engaging professional with experience in administration, customer service, sales, and hospitality. Friendly and encouraging, with an outstanding work ethic and positive attitude. Well-versed in resolving escalated issues, problem solving, and setting the tone of a welcoming and professional workplace. Excellent at working with senior management and peers and working alone or in a group setting.

Overview

8
8
years of professional experience

Work History

Sales Representative

Credit Wellness LLC
07.2025 - Current
    • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
    • Generated additional sales opportunities with upselling and cross-selling techniques.
    • Expanded customer base through networking and relationship building.
    • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
    • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Front Desk Manager

Pearland School of Music
01.2022 - 08.2024
  • Managed the schedule of teachers and their lessons
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Established strong rapport with returning guests while building new connections with first-time visitors, leading to the enrollment of hundreds of students.

Guest Service Agent

Hilton Garden Inn Hotel
03.2019 - 01.2022
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Collected room deposits, fees, and payments.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Dining Room Coordinator

Lupe Tortilla Mexican Restaurants
03.2017 - 12.2019
  • Ensured smooth service operations by promptly resolving any issues or concerns related to the dining area.
  • Contributed to team success by consistently providing support and guidance to fellow staff members in the dining area.
  • Enhanced guest experience by efficiently coordinating dining room services and maintaining a clean, welcoming environment.
  • Increased server efficiency through effective training sessions focused on time management and multitasking skills.
  • Maintained high levels of customer satisfaction with attentive assistance during busy periods and special events.

Education

Bachelor Of Science Candidate - Business Administration

Southern New Hampshire University
Online

Skills

  • Attention to detail and accuracy
  • Proficient in Microsoft Office
  • Administration
  • Management
  • Excellent oral and written communication skills
  • Exceptional interpersonal skills
  • Customer service
  • Outstanding work ethic
  • Customer retention
  • Upselling and cross selling

Education

Currently enrolled in part-time online courses leaving my schedule flexible. 

Timeline

Sales Representative

Credit Wellness LLC
07.2025 - Current

Front Desk Manager

Pearland School of Music
01.2022 - 08.2024

Guest Service Agent

Hilton Garden Inn Hotel
03.2019 - 01.2022

Dining Room Coordinator

Lupe Tortilla Mexican Restaurants
03.2017 - 12.2019

Bachelor Of Science Candidate - Business Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE