Summary
Overview
Work History
Skills
Timeline

Kaela Flemming

Florence,SC

Summary

Dependable service worker with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

2
2
years of professional experience

Work History

Crew Member

Firehouse Subs
Florence, SC
03.2023 - Current
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Assisted patrons in making menu selections.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Scrubbed and polished counters to remove debris and food.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Brewed and served coffee and tea with preferred add-ins.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Barista Trainer

Starbucks
Florence, SC
05.2021 - 09.2022
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Greeted guests with pleasant smile and superior customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Supported highest standards of conduct and service to support company reputation.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Listened to customer desires and needs to recommend optimal products.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Merchandised display cases and promoted prepared foods.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Memorized official and off-menu coffee and tea preparations.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Brewed numerous batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Skills

  • Ordering Procedures
  • Teamwork and Collaboration
  • Customer Service
  • Flexible Schedule
  • Cash Handling
  • Drive-Thru Operations
  • Company Standards
  • Time Management
  • Sales Expertise
  • Cleaning and Sanitizing
  • Cleaning
  • Customer Engagement
  • Menu Memorization
  • Quality Control Checks
  • Equipment Maintenance
  • Heavy Lifting
  • Telephone Etiquette
  • Store Opening and Closing
  • Salesmanship
  • Clear Communication
  • Inventory Restocking
  • Stocking and Replenishing
  • Problem-Solving
  • Safety
  • Team Contributions
  • Positive Company Representation
  • Complex Problem-Solving
  • Workplace Efficiency
  • Willingness to Learn
  • Complaint Handling
  • Leadership Experience
  • Training Background
  • Excellent Math Skills
  • Cash Register Operation
  • Active Listener
  • Positive and Professional
  • Team Leadership
  • Friendly and Outgoing
  • Exceptional Customer Service
  • Performance Improvement
  • Speedy and Efficient

Timeline

Crew Member - Firehouse Subs
03.2023 - Current
Barista Trainer - Starbucks
05.2021 - 09.2022

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Kaela Flemming