Kaela Frantz
Englewood,OH
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
7
7
years of professional experience
Work History
Sales Representative
Mr. Mulch
04.2021 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Delivered energetic responses to customers by telephone, email and chat features, going above and beyond to serve needs.
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Edited and proofread technical documents for accuracy and consistency.
- Organized material to research and complete writing tasks.
- Developed online tutorials and web-based training materials for software products.
- Completed keyword research to target clients based on keyword targeting.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite, Google Workspace, and CRM systems.
- Prepared marketing copy, images, videos, emails, and other collateral.
Aquatics Coordinator
Kleptz YMCA
01.2017 - 12.2019
- Conducted monthly professional development sessions for staff
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Paraprofessional
Northmont City Schools
08.2016 - 11.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Education
Bachelor of Science - Business Administration And Marketing
Western Governors University
Salt Lake City, UT12.2024
Skills
- Excellent Interpersonal Communication
- Objective and Strategy Determination
- Problem-Solving
- Data Collection
- Document and File Management
- Staff Training
Timeline
Sales Representative
Mr. Mulch
04.2021 - 04.2023
Aquatics Coordinator
Kleptz YMCA
01.2017 - 12.2019
Paraprofessional
Northmont City Schools
08.2016 - 11.2018
Bachelor of Science - Business Administration And Marketing
Western Governors University
Similar Profiles
Josh PohlJosh Pohl
Business Operations Specialist at Mr. Mulch Landscape SupplyBusiness Operations Specialist at Mr. Mulch Landscape Supply
Julia CookJulia Cook
Scale House Clerk at Cowart MulchScale House Clerk at Cowart Mulch
Anthony KellamAnthony Kellam
General Manager at American Mulch SupplyGeneral Manager at American Mulch Supply