Kaela Green
San Diego,CA
Summary
Experienced in delivering exceptional customer service across various roles and organizations for over a decade. Known for professionalism, dependability, and reliability. Skilled in working autonomously and executing tasks with minimal oversight. Eager to leverage acquired skills and educational background to contribute to a forward-thinking company.
Overview
11
11
years of professional experience
Work History
Insurance Agent
GEICO
12.2018 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Microsoft word applications excel, word, and outlook.
- Utilized CRM software to manage client relationships.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Processed forms returned for underwriting.
- Reconciled MVR reports.
- Analyzed policies for renewal retention.
- Skilled at working independently and collaboratively in a team environment.
Money Center Associate
Walmart
04.2016 - 12.2018
- Facilitated diverse payment processes to ensure efficient customer service.
- Facilitated transactions for check cashing.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Mastered responsibilities across multiple roles and offered support during critical periods.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to resolve discrepancies and improve service delivery.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
Customer Service Representative
Alorica
11.2014 - 02.2016
- Assisted clients in modifying accounts, including plan adjustments and features
- Guided team in manager's absence, supporting agents in handling complex inquiries.
- Coordinated implementation of system enhancements and introduction of new equipment.
- Increased sales by effectively promoting new offerings.
- Delivered technical support for phone-related issues.
Education
Bachelor Of Business Administration - HR Management & Organizational Behavior
California State University, East Bay
Hayward, CA05.2025
Associate of Science - Business Administration
San Diego City College
San Diego, CA05.2023
Skills
- Customer service
- Excellent oral and written communication
- Computer literacy (Microsoft Office)
- CRM software
- Strong work ethic
- Organizational
- Interpersonal
- Time management
- Attention to detail
- Critical thinking
- Adaptability
- Conflict resolution
Timeline
Insurance Agent
GEICO
12.2018 - Current
Money Center Associate
Walmart
04.2016 - 12.2018
Customer Service Representative
Alorica
11.2014 - 02.2016
Bachelor Of Business Administration - HR Management & Organizational Behavior
California State University, East Bay
Associate of Science - Business Administration
San Diego City College
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