Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAELA J. REDD

Boston,MA

Summary

Healthcare professional with strong background in clinical operations and staff management. Proven ability to lead teams, ensure high standards of patient care, and drive efficiency. Skilled in coordinating schedules, managing resources, and implementing protocols. Highly adaptable with strong focus on collaboration and achieving goals.

Overview

13
13
years of professional experience

Work History

Ambulatory Clinic Supervisor III

Boston Children's Hospital
06.2024 - Current
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.

Intake Supervisor

Lifestance Health
08.2020 - 06.2024
  • Led a team of intake coordinators to streamline and improve client intake procedures.
  • Developed and implemented training programs to ensure consistent and efficient intake processes.
  • Managed a high-volume intake department, carefully prioritizing and assigning cases to intake coordinators.
  • Utilized data-driven methods to track and evaluate intake processes, resulting in increased accuracy and timeliness.

Provider Services Manager

Harvard Pilgrim Healthcare
04.2015 - 08.2020
  • Successfully implemented new processes that improved provider satisfaction and increased efficiency.
  • Developed and maintained strong relationships with healthcare providers, resulting in improved communication and partnership.
  • Collaborated with cross-functional teams to identify and address provider needs, resulting in improved service delivery.
  • 5 years of experience as Provider Services Manager, overseeing a team of 20+ employees.

Lead Administrative Coordinator

ATRIUS HEALTH
05.2012 - 04.2015
  • Managed and coordinated administrative tasks, including scheduling meetings and maintaining files and records.
  • Served as a liaison between departments, ensuring efficient communication and collaboration.
  • Developed and implemented streamlined processes to improve overall office efficiency and productivity.
  • Managed schedules and calendars for executives and organized meetings and events.
  • Led a team of administrative assistants and coordinated day-to-day operations of the office.

Education

High School -

English High School
Boston, MA
01.2010

Associate of Business Administration - undefined

Bunker Hill Community College
Charlestown, MA
05.2012

Skills

  • Communication
  • Organization
  • Staff Supervision
  • Customer relationship management
  • Health insurance/ verifications
  • HIPAA guideline compliance
  • Calendar Management
  • Knowledge of Epic Systems
  • Proficient in Microsoft Products
  • Teamwork
  • Customer service
  • Multitasking
  • Time management abilities

Languages

English

Timeline

Ambulatory Clinic Supervisor III

Boston Children's Hospital
06.2024 - Current

Intake Supervisor

Lifestance Health
08.2020 - 06.2024

Provider Services Manager

Harvard Pilgrim Healthcare
04.2015 - 08.2020

Lead Administrative Coordinator

ATRIUS HEALTH
05.2012 - 04.2015

Associate of Business Administration - undefined

Bunker Hill Community College

High School -

English High School

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KAELA J. REDD