Kaela Miller
Rustburg,VA
Summary
I am highly motivated. I have been successful in team leadership, sales strategy, and meeting hourly deadlines. I have exceptional retail experience and sales expertise with a talent for upselling. Any role I've been placed in I put my all into, not only preforming to the best of my abilities, but also putting everything I have into looking for ways to sharpen any current skills and learning new ones.
Overview
3
3
years of professional experience
Work History
Key Holder
Bath And Body Works, Limited Brands
05.2022 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques to meet large hourly sales goals.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
Tax Preparer
H&R Block
12.2021 - 04.2022
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Answered phones and made campaign calls.
- Set appointments using appointment manager software.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Education
No Degree -
Central Virginia Community College
Lynchburg, VAGED -
Lynchburg Adult Learning Center
Lynchburg, VA05.2017
Skills
- Staff Oversight
- Customer Service Management
- Team Member Development
- Strong Adaptability
- Multitasking
- Maintaining a professional composure in high stress environments
- Works well with others
- Overall strong work ethic
- Good written and verbal communication
Timeline
Key Holder
Bath And Body Works, Limited Brands
05.2022 - Current
Tax Preparer
H&R Block
12.2021 - 04.2022
No Degree -
Central Virginia Community College
GED -
Lynchburg Adult Learning Center
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