Kaela Murphy
Clinton,UT
Summary
Psych Technician at Davis Behavioral Health, adept in de-escalation techniques and fostering teamwork. Elevated patient care standards through effective behavior monitoring and direct patient care. Demonstrated commitment to professional development and excellence in mental health services, ensuring high-quality outcomes and enhanced patient safety.
Overview
11
11
years of professional experience
Work History
Psych Technician
Davis Behavioral Health
01.2024 - Current
- Was made a shift lead 3 months of working.
- Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
- Implemented behavioral management techniques to minimize disruptions within the therapeutic milieu effectively.
- Facilitated smooth transitions between shifts through detailed reporting and concise handover communications.
- Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.
- Ran group therapy sessions based off using coping skills.
- Coordinated recreational activities for patients, facilitating socialization while also promoting physical wellness benefits.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation.
- Managed crisis situations efficiently by utilizing de-escalation techniques to maintain safety within the facility calmly.
- Established rapport with diverse populations, adapting communication styles based on individual needs effectively.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Organized recreational activities to assist in patient recovery.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Cashier
WinCo Foods
06.2020 - 08.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and debit/EBT card transactions with excellent accuracy levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
Kitchen Staff Member
Boy Scouts of America
06.2013 - 08.2013
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Pushed, pulled and transported large loads and objects.
Education
Aesthetician - Skin
Davis Applied Technology
Kaysville, UT06.2015
High School Diploma -
Career Path Online
Kaysville, UT06.2015
Skills
Case Documentation
Professional boundaries
Self-awareness
Substance abuse awareness
De-Escalation Techniques
Direct Patient Care
Incident Reporting
Activity Planning
Behavior monitoring
Teamwork and Collaboration
Time Management
Multitasking
Additional Information
I have my CPR certification and food handlers permit.
Timeline
Psych Technician
Davis Behavioral Health
01.2024 - Current
Cashier
WinCo Foods
06.2020 - 08.2020
Kitchen Staff Member
Boy Scouts of America
06.2013 - 08.2013
Aesthetician - Skin
Davis Applied Technology
High School Diploma -
Career Path Online
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