Kaela Nelson
Administrative Assistant
Warren,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant
The Salvation Army Glendale Corps & Community Center
Detroit, MI
01.2022 - Current
- Arrangement of meetings, appointments, and executive travel
- Preparation and record keeping of all communication: i.e minutes for meetings, memos, varying reports, emails, etc...
- Liaising with Corps as well as other non profit organizations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Hotel Front Office Receptionist
Tru By Hilton
Sterling Heights, MI
05.2020 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Designed employee work schedules to address complete operational needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Hotel Front Desk Supervisor
The Sheraton Capitol Square
Columbus, OH
03.2019 - 03.2020
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw day-to-day operations of 403-room hotel with staff of 85 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
HR Administrative Assistant
Bucket List Productions LLC
Columbus, OH
02.2017 - 03.2019
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Organized new employee orientation schedules for new hires.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Compiled employee records from individual departments to maintain central files.
- Recruited and screened qualified potential employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Office Administrator
The Versatek Group, LLC
Griffin, GA
09.2014 - 01.2017
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Produced high-quality communications for internal and external use.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Streamlined document processing to improve traceability.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
High school diploma - N/A
Winans Academy High School
09.2010 - 06.2014
Bachelor of Arts - Psychology
Central State University
Wilberforce, OH 09.2014 - 07.2018
Skills
Office administration
undefinedTimeline
Administrative Assistant
The Salvation Army Glendale Corps & Community Center
01.2022 - Current
Hotel Front Office Receptionist
Tru By Hilton
05.2020 - 12.2021
Hotel Front Desk Supervisor
The Sheraton Capitol Square
03.2019 - 03.2020
HR Administrative Assistant
Bucket List Productions LLC
02.2017 - 03.2019
Office Administrator
The Versatek Group, LLC
09.2014 - 01.2017
Bachelor of Arts - Psychology
Central State University
09.2014 - 07.2018
High school diploma - N/A
Winans Academy High School
09.2010 - 06.2014
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