Kaela Nelson
Administrative Assistant
Warren,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant
The Salvation Army Glendale Corps & Community Center
Detroit, MI
01.2022 - Current
- Arrangement of meetings, appointments, and executive travel
- Preparation and record keeping of all communication: i.e minutes for meetings, memos, varying reports, emails, etc...
- Liaising with Corps as well as other non profit organizations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Hotel Front Office Receptionist
Tru By Hilton
Sterling Heights, MI
05.2020 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Designed employee work schedules to address complete operational needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Hotel Front Desk Supervisor
The Sheraton Capitol Square
Columbus, OH
03.2019 - 03.2020
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw day-to-day operations of 403-room hotel with staff of 85 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
HR Administrative Assistant
Bucket List Productions LLC
Columbus, OH
02.2017 - 03.2019
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Organized new employee orientation schedules for new hires.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Compiled employee records from individual departments to maintain central files.
- Recruited and screened qualified potential employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Office Administrator
The Versatek Group, LLC
Griffin, GA
09.2014 - 01.2017
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Produced high-quality communications for internal and external use.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Streamlined document processing to improve traceability.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
High school diploma - N/A
Winans Academy High School
09.2010 - 06.2014
Bachelor of Arts - Psychology
Central State University
Wilberforce, OH 09.2014 - 07.2018
Skills
Office administration
Meeting minutes
Process optimization
Spreadsheet management
Expense reporting
Bookkeeping
Contract negotiations
Records management
Project Management
Travel coordination
Technical Support
Mail distribution
Human resource laws
Staff Management
Recordkeeping
Multi-line Telephone Systems
Quality assurance
Writing reports
Credit and collections
Timeline
Administrative Assistant
The Salvation Army Glendale Corps & Community Center
01.2022 - Current
Hotel Front Office Receptionist
Tru By Hilton
05.2020 - 12.2021
Hotel Front Desk Supervisor
The Sheraton Capitol Square
03.2019 - 03.2020
HR Administrative Assistant
Bucket List Productions LLC
02.2017 - 03.2019
Office Administrator
The Versatek Group, LLC
09.2014 - 01.2017
Bachelor of Arts - Psychology
Central State University
09.2014 - 07.2018
High school diploma - N/A
Winans Academy High School
09.2010 - 06.2014