Kaela Perez
Homestead,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Flanigan's Seafood Bar and Grill
Westchester, Florida
03.2024 - Current
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Upsold appetizers, drinks, desserts. when appropriate.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided menus and answered questions about menu items and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted guests and sat customers at tables or in waiting areas.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Front Desk Receptionist
Royal Palm Clubhouse
Homestead, Florida
04.2022 - 01.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Associate of Science - Biology
Florida International University
Miami, FLSkills
- Menu Memorization
- Dining crew workflow optimization
- Conflict Resolution
- Reservation coordination
- Dining customer service
- Food inspection
Timeline
Restaurant Hostess
Flanigan's Seafood Bar and Grill
03.2024 - Current
Front Desk Receptionist
Royal Palm Clubhouse
04.2022 - 01.2023
Associate of Science - Biology
Florida International University
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