Summary
Overview
Work History
Education
Skills
Timeline
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Kaela Schiro

Mandeville,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Old Navy
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Womens SR Lead

Old Navy
04.2022 - 05.2023
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Sales Associate

Old Navy
11.2018 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Camp Counselor

Camp Northlake
06.2020 - 07.2020
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Education

Bachelor of Arts - Ministry & Leadership

Oral Roberts University
Tulsa, OK
05.2022

Skills

  • Product and Service Knowledge
  • Project Management
  • Customer Service and Satisfaction
  • Administration and Reporting
  • Customer Relations
  • Time Management
  • Problem Resolution
  • Attention to Detail
  • Team Collaboration
  • Leadership

Timeline

Assistant Manager

Old Navy
05.2023 - Current

Womens SR Lead

Old Navy
04.2022 - 05.2023

Camp Counselor

Camp Northlake
06.2020 - 07.2020

Retail Sales Associate

Old Navy
11.2018 - 04.2022

Bachelor of Arts - Ministry & Leadership

Oral Roberts University

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Kaela Schiro