Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
Generic

Kaela T. Robinson

Reynoldsburg

Summary

Warm, customer-focused professional with extensive airline rewards and travel coordination experience. Skilled in remaining calm under pressure, resolving concerns with empathy, and delivering a polished, service-first customer experience. Proven ability to adapt quickly, multitask, and maintain a professional cabin-ready presence—ideal qualities for a Flight Attendant.

Overview

4
4
years of professional experience

Work History

Customer Travel Supervisor

CxLoyalty (for Chase)
07.2021 - Current
  • - Assist travelers with booking airfare, hotels, car rentals, and activities through reward programs.
  • - Deliver exceptional customer service while using SABRE, Worldspan, and other travel systems.
  • - Handle escalations, assess fare rules, process refunds, and ensure smooth travel experiences.
  • - Provide calm, solution-oriented communication while resolving service issues.
  • - Support team members through cross-training and knowledge-sharing.

Education

Diploma -

Canal Winchester High School
Canal Winchester, OH
05.2015

No Degree -

Columbus State Community College
Columbus, OH

Skills

  • Customer Service Excellence
  • Passenger Safety & Security Awareness
  • Conflict Resolution
  • Emergency Response Procedures (or “Emergency Preparedness” if you haven’t trained yet)
  • CPR/First Aid Knowledge (or “Basic First Aid Familiarity”)
  • Multicultural Awareness
  • Crew Teamwork
  • Problem-Solving skills
  • Time Management
  • Adaptability

Cover Letter

  • Dear Hiring Manager
  • I am excited to express my interest in a Flight Attendant position. With several years of experience providing high-level customer support in the travel industry, I have developed strong communication, problem-solving, and service-focused skills that align perfectly with the expectations of a professional cabin crew member.
  • In my current role with CxLoyalty for Chase, I support travelers by coordinating flights, hotel stays, and transportation while offering calm and friendly assistance—even in high-pressure situations. My ability to stay composed, empathetic, and attentive ensures that every customer feels valued and supported. These qualities carry directly into the inflight environment, where safety, professionalism, and hospitality are equally essential.
  • What excites me most about becoming a Flight Attendant is the opportunity to create memorable experiences, ensure passenger comfort, and contribute to a welcoming, safe travel atmosphere. I am eager to bring my dedication, positive energy, and customer-care expertise to your airline.
  • Thank you for your time and consideration. I would be honored to move forward in the hiring process and would welcome the chance to interview.
  • Sincerely
  • Kaela T. Robinson

Languages

English
Native or Bilingual

Timeline

Customer Travel Supervisor

CxLoyalty (for Chase)
07.2021 - Current

Diploma -

Canal Winchester High School

No Degree -

Columbus State Community College