Kaela Van Horn
Riverview,FL
Summary
Dynamic bartender with extensive experience at Lucky Spartan, excelling in event coordination and inventory management. Proven ability to enhance customer satisfaction through exceptional service and conflict resolution. Skilled in mixology techniques and committed to alcohol safety compliance, fostering a welcoming atmosphere that drives repeat business. Highly reliable and adept at multitasking in fast-paced environments. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
Work History
Bartender
Lucky Spartan
Tampa, FL
01.2025 - Current
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server/bartender
Ducky's Sports Lounge
Tampa, Florida
02.2023 - 12.2024
Server/bartender
Dave & Buster's
Wayne, NJ
07.2022 - 01.2023
Server
Texas Roadhouse Restaurant
Stroudsburg, Pennsylvania
06.2021 - 06.2022
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees to perform duties.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Science - Clinical Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAAssociate of Science - Associates of Science
Hillsborough Community College
Tampa, FLSkills
- Mixology techniques
- Inventory management
- Event coordination
- POS system operation
- Alcohol safety compliance
- Customer relationship management
- Conflict resolution
- Team collaboration
- Attention to detail
- Communication skills
- Hospitality and accommodation
- Outgoing personality
- Courteous
- Highly reliable
- Strong multitasking
Timeline
Bartender
Lucky Spartan
01.2025 - Current
Server/bartender
Ducky's Sports Lounge
02.2023 - 12.2024
Server/bartender
Dave & Buster's
07.2022 - 01.2023
Server
Texas Roadhouse Restaurant
06.2021 - 06.2022
Associate of Science - Clinical Psychology
East Stroudsburg University of Pennsylvania
Associate of Science - Associates of Science
Hillsborough Community College
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