Kaelah Bohmer
Milford,CT
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Walnut Beach Wellness Center
06.2023 - Current
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected cash, check and credit card payments, processed transactions and updated relevant records.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
Server
Sedona Taphouse
01.2020 - 01.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Paid attention to detail while completing assignments.
Medical Assistant
National Pain And Spine Center
03.2022 - 05.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Arch Foot Care Podiatrists
11.2021 - 02.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Front of House Manager
Beef O' Bradys
08.2017 - 08.2019
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Developed unique events and special promotions to drive sales.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Oversaw food preparation and monitored safety protocols.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated with catering staff to deliver food services for special events and functions.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
Education
Associate of Science - Medical Assisting
Barton County Community College
Great Bend, KS02.2026
High School Diploma -
Stratford High School
Stratford, CT06.2010
Skills
- Word Processing
- Time Management
- Calendar Management
- Customer and client relations
- Work Prioritization
- Team Collaboration
- Supply Ordering
- Documentation And Reporting
- Customer Complaint Resolution
- Call Answering and Routing
- Greeting and Seating Clients
- Appointment Scheduling
- Customer Service
- Bookkeeping
- Attention to Detail
- Effective Planning
- Scheduling appointments
- Office Management
Timeline
Front Desk Receptionist
Walnut Beach Wellness Center
06.2023 - Current
Medical Assistant
National Pain And Spine Center
03.2022 - 05.2022
Medical Assistant
Arch Foot Care Podiatrists
11.2021 - 02.2022
Server
Sedona Taphouse
01.2020 - 01.2023
Front of House Manager
Beef O' Bradys
08.2017 - 08.2019
Associate of Science - Medical Assisting
Barton County Community College
High School Diploma -
Stratford High School
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