Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kaelah Nelson

General Manager
East Orange,NJ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

General Manager

Dunkin' Donuts
West Caldwell, NJ
06.2018 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Shift Supervisor

Dunkin' Donuts
Montclair, NJ
08.2018 - 12.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Server/Manager

Huddle House
Newark, NJ
06.2017 - 08.2018
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Crew Member

Dunkin' Donuts
Raleigh, Nc
2007.06 - 2018.03
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Prep Cook/Line Cook

Nc State University
Raleigh, NC
2008.06 - 2012.06
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Ben and Jerrys

Crew member
Raleigh, NC
06.2006 - 12.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Medical Billing And Coding

Berkeley College
New Jersey
09.2022 - Current

Skills

Performance improvement

undefined

Timeline

Medical Billing And Coding

Berkeley College
09.2022 - Current

Shift Supervisor

Dunkin' Donuts
08.2018 - 12.2019

General Manager

Dunkin' Donuts
06.2018 - Current

Server/Manager

Huddle House
06.2017 - 08.2018

Prep Cook/Line Cook

Nc State University
2008.06 - 2012.06

Crew Member

Dunkin' Donuts
2007.06 - 2018.03

Ben and Jerrys

Crew member
06.2006 - 12.2006

Similar Profiles

CREATE PROFILE
Kaelah NelsonGeneral Manager