Kaelan Finley

• Serve as the first point of contact for all guest feedback, concerns, and inquiries across six restaurant locations, delivering prompt, thoughtful, and brand-aligned responses.
• Monitor, track, and synthesize all public guest reviews (Google, Yelp, Resy, etc.) to identify patterns, recurring issues, and opportunities for operational improvement.
• Maintain a warm, reassuring, solutions-oriented presence when handling escalated or sensitive guest situations.

• Develop and maintain a consistent brand voice across all written communications, marketing content, and public-facing platforms.
• Draft and refine press releases, announcements, and brand statements, ensuring clarity, alignment, and elevated tone.
• Support leadership in shaping the group’s public image, storytelling, and positioning across social and traditional media.

• Act as a liaison between chefs, managers, servers, operations leadership, and ownership, ensuring information flows clearly and efficiently between all levels of the organization.
• Consolidate frequent guest feedback, operational insights, and brand-related updates into weekly reports for the Director of Operations and ownership.
• Translate front-of-house insights into actionable improvements for back-of-house and leadership teams.

• Cultivate and maintain relationships with community partners, local businesses, influencers, and press contacts to strengthen brand visibility and goodwill.
• Assist in planning and executing events, launches, collaborations, and hospitality initiatives across multiple locations.
• Ensure all events uphold the visual and experiential standards of the brand.

• Rotate between six restaurant locations to ensure brand alignment, quality standards, and guest experience consistency.
• Provide on-site support to troubleshoot issues, evaluate atmosphere and service quality, and reinforce brand presentation guidelines.
• Collaborate with management teams to implement operational changes that enhance guest satisfaction and brand cohesion.

Design Coordination & Project Support Sourcing, Procurement & Vendor Relations Client & Stakeholder Communication On-Site Support & Installations Operational & Administrative Support

• Supported lead designers on high-end residential and commercial interior projects across Seattle, Bellevue, Los Angeles, Las Vegas, and New York.
• Assisted in translating creative concepts into actionable plans, supporting projects from early ideation through sourcing, installation, and final styling.
• Prepared design documentation, sourcing summaries, and material schedules to support client presentations and approvals.
• Researched, sourced, and specified furniture, lighting, finishes, and decorative objects for luxury interiors, balancing aesthetic intent with lead times, budgets, and logistics.
• Communicated with showrooms, vendors, and fabricators to obtain quotes, lead times, samples, and technical specifications.
• Tracked orders, deliveries, and installations, proactively identifying potential issues and coordinating timely solutions.
• Acted as a key support point for client communication, helping manage expectations and maintain a high-touch service experience.
• Coordinated closely with contractors, architects, and project managers to ensure alignment between design intent and on-site execution.
• Assisted in preparing client-facing materials, updates, and walk-throughs to support clarity and confidence throughout the project lifecycle.
• Provided on-site assistance during installations and final styling, ensuring accuracy, cohesion, and attention to detail.
• Supported troubleshooting during installs, helping resolve last-minute challenges with composure and discretion.
• Maintained a strong awareness of spatial flow, lighting, and material relationships during final execution.
• Supported project tracking across multiple concurrent jobs using spreadsheets and shared documentation systems.
• Assisted with scheduling, timelines, and coordination for fast-moving, detail-heavy projects.
• Adapted quickly across varying project scopes, client expectations, and regional requirements.

• Managed end-to-end set design projects for London-based productions, overseeing timelines, budgets, and execution from concept through strike.
• Served as the primary coordinator between creative leads, producers, carpenters, fabricators, and on-site labor teams.
• Developed project plans and schedules to ensure efficient sequencing and timely delivery.

• Sourced all materials, furnishings, props, and finishes, balancing creative vision with budget constraints and production requirements.
• Prepared and managed project budgets, tracking costs, forecasting needs, and maintaining financial accountability throughout production.
• Obtained quotes, negotiated pricing, and coordinated purchasing with local suppliers and fabricators.

• Identified, contracted, and managed local labor teams, including carpenters, builders, and installers.
• Coordinated fabrication, deliveries, and on-site assembly, ensuring quality and adherence to design intent.
• Acted as the central point of contact for vendors and trades throughout the project lifecycle.

• Oversaw on-site build-outs, installations, and final set dressing, ensuring visual cohesion and accuracy to the creative brief.
• Troubleshot real-time challenges during builds and shoots with composure and efficiency.
• Directed final styling and detailing to achieve camera-ready environments.

• Translated creative direction into executable plans, aligning artistic goals with logistical realities.
• Balanced fast-paced production demands with attention to detail, maintaining high standards under tight timelines.
• Adapted quickly to evolving creative needs and last-minute changes inherent to production environments.