Kaelan Stokes
Newcastle
Summary
Dynamic professional with a proven track record at First United Bank & Trust, excelling in relationship building and customer service. Adept at problem-solving and cash handling, I consistently achieved high customer satisfaction ratings by delivering personalized banking solutions and addressing concerns with empathy. Committed to enhancing client experiences and driving business success.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Relationship Banker
First United Bank & Trust
05.2025 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
911 Dispatcher
Newcastle Police Department
03.2024 - 05.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
Assistant Office Manager
Blue Compass RV
07.2023 - 04.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Sales Coordinator
Blue Compass RV
11.2022 - 07.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Administrative Assistant
Blue Compass RV
01.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
RV Detailer
Blue Compass RV
07.2021 - 01.2022
- Performed minor repairs as needed, improving overall vehicle function while enhancing visual appeal.
- Resolved customer concerns promptly and professionally, fostering trust in our services and capabilities.
- Supported a positive company image by maintaining a clean, organized, and professional work area.
- Improved the overall appearance of RVs through meticulous attention to detail in cleaning tasks.
- Enhanced customer satisfaction by thoroughly cleaning and detailing RV interiors and exteriors.
Front Desk Receptionist
Blue Compass RV
01.2019 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier
Freddy's Frozen Custard & Steakburgers
11.2018 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bridge Creek Public Schools
Blanchard, OKNo Degree -
Mid-America Technology Center
Wayne, OkSkills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Works Well Under Pressure
- Critical thinking
- Computer skills
- Decision-making
- Problem-solving
- Information gathering
- Data entry proficiency
- Call control techniques
Timeline
Relationship Banker
First United Bank & Trust
05.2025 - Current
911 Dispatcher
Newcastle Police Department
03.2024 - 05.2025
Assistant Office Manager
Blue Compass RV
07.2023 - 04.2024
Sales Coordinator
Blue Compass RV
11.2022 - 07.2023
Administrative Assistant
Blue Compass RV
01.2022 - 11.2022
RV Detailer
Blue Compass RV
07.2021 - 01.2022
Front Desk Receptionist
Blue Compass RV
01.2019 - 01.2022
Cashier
Freddy's Frozen Custard & Steakburgers
11.2018 - 07.2021
Bridge Creek Public Schools
No Degree -
Mid-America Technology Center
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