Kaelan Currie
College Station,TX
Summary
Proactive District Manager with experience guiding performance and enhancing operations. Demonstrated skill at building Store Manager's capability to improve store operations. Decisive with proven success providing Partner Relations support and oversight for efficient operations with consistent portfolio alignment and implementation for Starbucks policies and procedures. Extensive knowledge and experience developing code of business conduct and ethics policies. Successful at sales growth, customer growth, and partner retention. Team builder and strategic leader with excellent relationship-building and problem-solving abilities. Dedicated to sustaining operational accuracy and delivering results for optimal partner and customer experience. Forward-thinking with superior conflict management and organizational skills. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across portfolio's.
Overview
11
11
years of professional experience
Work History
District Manager
Starbucks
College Station, TX
02.2022 - Current
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Increasing stores profitability by reviewing operations, implementing improvements, restructuring frameworks, souring internal and external talent and enhancing training plan execution.
- Strategized business operations, merchandising strategies and personnel moves. Frozen to Fresh Market transition and staffing plan to anticipate market growth, leaves of absence and turnover.
- Coordinating with Facilities managers, Store Development team, and PRO guidance to remove barriers a Store Manager cannot.
- Maximizing portfolio revenue by optimizing daily operations through Inventory Excellence and Labor Leadership.
- Leads change, builds talent plans and pipeline, sees trends and puts plans in place to improve performance of the portfolio
- Inspire teams to create the Starbucks Experience for customers and partners across a diverse portfolio of stores.
- Set clear objectives and helped Store Managers develop Store Action plans to close opportunity gaps and grow capability of team.
- Inspires partners to deliver on Our Mission & Values and ensures they have the information they need to achieve goals. Leading with empathy and accountability.
Store Manager
Starbucks Coffee Company
Houston, TX
10.2016 - 02.2022
- Oversaw inventory management through cycle counts and audits. Maintaining a 79% gross profit margin.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective communications, influencing peers and building capabilities. Reducing turnover to 7% YOY.
- Restructured operational workflows to better capitalize on changing market conditions, customer buying habits, and anticipating customer needs.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing customer experience.
- Evaluated and communicated trainee participation and performance in reports as a Store Manager Trainer.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Assistant Store Manager
Starbucks Coffee Company
Houston, TX
08.2016 - 10.2016
- Grasped new materials, processes and programs quickly to maximize performance.
- Worked alongside store manager trainers to learn related job tasks and roles.
Shift Supervisor/Barista
Starbucks Coffee Company
Houston, TX
09.2015 - 08.2016
- Provided coaching and reinforced standards to foster superior performance from partners and others throughout organization.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
Barista
Starbucks Coffee Company
Austin, TX
07.2013 - 09.2015
- Anticipates customers needs and reads customer cues to create a personalized experience every customer.
- Maintained highest standards of conduct and service to support company reputation.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TXSkills
- Profit and Loss accountability
- Issue and conflict resolution
- Fair and equitable policy and procedures alignment
- Friendly, positive attitude
- Proficient in Microsoft programs
- Customer and employee retention
- Team building and motivation
- Capital improvement planning
- Performance Assessment
- Recruitment
Timeline
District Manager
Starbucks
02.2022 - Current
Store Manager
Starbucks Coffee Company
10.2016 - 02.2022
Assistant Store Manager
Starbucks Coffee Company
08.2016 - 10.2016
Shift Supervisor/Barista
Starbucks Coffee Company
09.2015 - 08.2016
Barista
Starbucks Coffee Company
07.2013 - 09.2015
Bachelor of Science - Criminal Justice
Sam Houston State University
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