KAELA RAQUEL GERDE
Bozeman,MT
Summary
Customer Success Manager with extensive expertise in customer success, retention, and property management. Demonstrated ability to drive sales and enhance team performance through strong leadership skills. Recognized for cultivating lasting client relationships and delivering exceptional customer experiences that ensure long-term satisfaction. Committed to leveraging organizational skills to support clients and colleagues alike.
Overview
8
8
years of professional experience
Work History
Licensed Property Manager
RAM Partners, LLC
Bozeman, MT
12.2022 - Current
- Licensed Property Manager for portfolio with 800+ units
- Main point of contact for customer and client success and retention
- Represented a voice of the customer, ensuring their feedback and and concerns are heard and addressed
- Proactively monitored client health, retention, and renewal
- Addressed any challenges or disputes, working to resolve them quickly and professionally
- Completed monthly market reports to adjust unit pricing for sale success
- Guided employees through implementation and utilization of CRM and Yardi software
Licensed Real Estate Broker
Marketplace Sotheby's International Realty
Redmond, WA
11.2016 - Current
- Cultivated and established relationships with clients looking to sell and buy Real Estate in Washington State- Specializing in Equestrian Properties
- Addressed any challenges or disputes, working to resolve them quickly and professionally
- Collaborated with mortgage brokers, title and escrow, inspectors, and other agents to ensure successful transactions
- Created advertising pieces for listings
Executive Assistant
Aleron Training Stables
Kirkland, WA
03.2018 - 06.2020
- Primary support contact for customer communication
- Coordinated frequent travel for multiple people and horses
- Taught equestrian jumping lessons to riders of various ages
- Anticipated expectations of owner and clientele
- Managed business calendar and expenses for travel
- Gained new business by building relationships with potential clients and converting them into clientele program
Office Manager/ Operations
Marketplace Sotheby's International Realty
Redmond, WA
11.2016 - 03.2018
- Led the on-boarding process for new agents, overseeing CRM integration and delivering training on the use of various software systems
- Planned office events, training seminars, etc
- Provided product guidance and support to ensure agent success
- Managed listing input and transaction assistance
- Created marketing materials and resources for agents to leverage
Education
Diploma -
Cedarcrest High School
Duvall, WA06.2013
Skills
- Composed Under Pressure
- Enhances Client Retention
- Experienced with CRM and Computer Platforms
- Effective Priority Management
- Negotiation
- Strong Organizational Skills
- Collaborative
- Adaptability
References
References available upon request
Timeline
Licensed Property Manager
RAM Partners, LLC
12.2022 - Current
Executive Assistant
Aleron Training Stables
03.2018 - 06.2020
Licensed Real Estate Broker
Marketplace Sotheby's International Realty
11.2016 - Current
Office Manager/ Operations
Marketplace Sotheby's International Realty
11.2016 - 03.2018
Diploma -
Cedarcrest High School
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