Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaelee Anderson

Center Hill,FL

Summary

Highly adaptable and dedicated professional with over 10 years of experience in healthcare operations, customer service, and administration. Skilled in providing comprehensive support across various sectors, including behavioral health, tax administration, and public service. Proven track record of excelling in fast-paced environments, de-escalating challenging situations, and ensuring compliance with regulatory standards. Known for a specialization in staff training, having been designated as a trainer, effectively guiding and mentoring teams to meet operational goals.

Overview

12
12
years of professional experience

Work History

Property Tax Technician

Sumter County Tax Collector
01.2022 - Current
  • Assist over 30 clients daily with property tax and motor vehicle transactions, consistently maintaining a 99.8% satisfaction rate in client feedback through effective communication and conflict resolution.
  • Train and mentor 5+ new team members, reducing onboarding time and increasing department efficiency, leading to a decrease in processing delays.
  • Collaborated with clients to answer questions and provide advice on property tax matters.
  • Manage and process over 1,000 sensitive documents monthly, ensuring 100% accuracy and confidentiality in compliance with state regulations.
  • Spearheaded digital billing notifications, increasing response rates and reducing physical mailing costs.
  • Facilitate the correction of various property records as mandated by the Florida Department of Revenue, ensuring compliance with all regulatory guidelines.
  • Facilitated communication between clients and tax authorities.
  • Identified potential reasons for higher property tax appraisals and performed research to determine validity.
  • Attended continuing education courses to obtain updated information on property tax, laws and regulations.
  • Cross-trained and provided backup support for organizational leadership.
  • Conducted quality control checks on over 300 driver’s licenses monthly, ensuring compliance with state regulations and maintaining data / inventory accuracy using state software (DAVID and FLHSMV IMS).
  • Accurately managed daily transactions totaling $5,000 - $300,000, balancing cash drawers and ensuring financial integrity with little to no discrepancies.

Operations Supervisor

SMA Healthcare
05.2021 - 12.2021
  • Supervised a team of 20+ behavioral health technicians, ensuring consistent, high-quality care delivery and adherence to facility protocols.
  • Led crisis management efforts, successfully de-escalating high-risk situations without the need for physical intervention, ensuring the safety and well-being of both patients and staff.
  • Coordinated patient admissions, discharges, and transfers across multiple units, streamlining operations and reducing patient wait times.
  • Collaborated with the Director of Operations and nursing staff to optimize patient care plans, improving care outcomes and increasing patient satisfaction.
  • Managed staffing schedules and resource allocation for a 24/7 facility, achieving a 100% compliance rate with state and federal staffing regulations.
  • Interceded between employees during arguments and diffused tense situations.

Registered Behavioral Technician

Florida Autism Center
12.2020 - 05.2021
  • Delivered one-on-one applied behavior analysis (ABA) therapy to a caseload of up to 5 children daily, improving key developmental skills such as communication, social interaction, and self-care as measured by treatment plan goals.
  • Collaborated closely with Board Certified Behavior Analysts (BCBAs) to implement individualized treatment plans, contributing to improvement in overall patient progress and engagement.
  • Conducted daily documentation and progress reports for 100% of therapy sessions using an Electronic Health Records (EHR) system, ensuring accurate and timely records for patient treatment reviews.
  • Assisted in developing and preparing therapy materials, streamlining the treatment process and reducing preparation time.

Behavioral Tech III

LifeStream Behavioral Center
05.2020 - 12.2020
  • Supervised a group of 10+ adolescents in a therapeutic group home, ensuring their safety and adherence to treatment plans, leading to a reduction in behavioral incidents through consistent care and intervention.
  • Led daily therapeutic activities and facilitated group sessions, contributing to a improvement in resident engagement and therapy participation.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.7
  • Conducted routine safety checks and emergency drills, upholding 100% compliance with state safety regulations and ensuring a safe environment for residents and staff.
  • Completed state regulated documentation of daily activities including medication management in an EHR system.
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Operations Specialist

Munn's Sales & Service, Inc.
06.2013 - 05.2020
  • Managed daily operations across 3 business locations, overseeing staff scheduling, resource allocation, and equipment maintenance, leading to an improvement in overall operational efficiency.
  • Trained 10+ new employees in internal systems, safety protocols, and operational procedures, resulting in a reduction in onboarding time and increased staff productivity.
  • Led fleet management for a fleet of 40+ vehicles, ensuring timely maintenance/ service, reducing downtime by, and improving the efficiency of service calls.
  • Collaborated with multiple vendors to manage inventory and supplies for three locations, reducing shortages through improved forecasting and ordering processes.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor of Arts - Psychology

Waldorf University
Center Hill, FL
01-2026

Skills

  • Client/ Patient Assistance
  • Healthcare Administration
  • Documentation Review
  • Customer Service
  • Crisis Intervention
  • Operations Management
  • Training & Development
  • Administrative Support
  • Records Management
  • Financial reporting
  • Regulatory compliance
  • Document review

Timeline

Property Tax Technician

Sumter County Tax Collector
01.2022 - Current

Operations Supervisor

SMA Healthcare
05.2021 - 12.2021

Registered Behavioral Technician

Florida Autism Center
12.2020 - 05.2021

Behavioral Tech III

LifeStream Behavioral Center
05.2020 - 12.2020

Operations Specialist

Munn's Sales & Service, Inc.
06.2013 - 05.2020

Bachelor of Arts - Psychology

Waldorf University

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