Kaelee Reed
Hope Mills,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Sales Manager or Front Desk Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express & Suites
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Made reservations for guests.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
Kennel Technician
North End Veterinary Clinic
07.2021 - 11.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
Kennel Technician Supervisor
King's K9 Resort
11.2021 - 09.2023
- Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
Scorekeeper
Town Of Hope Mills
04.2021 - 07.2023
- Documented game actions to accurately update league, player and team statistics.
- Set up, checked and broke down equipment for each [Type] game.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Promoted a positive atmosphere at sporting events by maintaining professional conduct while interacting with participants and spectators.
- Helped with game and facility paperwork such as accident and misconduct reports.
- Enhanced game experience by accurately recording scores and statistics for various sports events.
- Managed time effectively during high-pressure situations, ensuring the accurate and timely recording of all relevant game data.
- Contributed to a positive sporting environment by maintaining open lines of communication with players, coaches, and officials regarding scorekeeping matters.
- Ensured accuracy of final results by diligently verifying recorded scores against official game records.
- Streamlined communication with coaches and referees by providing timely updates on scoring changes and discrepancies.
- Maintained paper score tabulations for permanent league records.
- Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
- Maintained up-to-date knowledge of sport-specific rules and regulations, ensuring proper application during the course of scorekeeping duties.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Communicated with fans, coaches, players, and other umpires.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Explained and taught regulations and rules to players and coaches.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Controlled game flow to maintain safe and fair environment.
Education
High School Diploma -
Grays Creek High School
Hope Mills, NC06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- File Organization
- Hospitality services
- Front Office Management
- Work Prioritization
- Sensitive information handling
- Guest Relations
- Researching skills
- Spreadsheet tracking
- Project Management
- Attention to Detail
- Microsoft Office
- Customer and client relations
- Computer Proficiency
- Relationship Building
- Customer Complaint Resolution
- Greeting and Seating Clients
- Professional Demeanor
- Calendar Management
- Inventory Management
Timeline
Front Desk Receptionist
Holiday Inn Express & Suites
05.2023 - Current
Kennel Technician Supervisor
King's K9 Resort
11.2021 - 09.2023
Kennel Technician
North End Veterinary Clinic
07.2021 - 11.2021
Scorekeeper
Town Of Hope Mills
04.2021 - 07.2023
High School Diploma -
Grays Creek High School
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