Kaelei Despanie

• Optimized product placement throughout the store based on analysis of sales data, leading to an increase in sales volume.
• Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
• Contributed to overall store performance by consistently meeting or exceeding individual sales targets.
• Evaluated existing problem resolution procedures and recommended changes for improved efficiency and effectiveness.

-Demonstrated exceptional customer service skills as a Shift Lead at Tropical Smoothie Cafe, resulting in a 26% increase in customer satisfaction ratings, as measured by weekly customer surveys.

• Mentored 11 or more employees on cash handling techniques, customer relationship management, selling strategies, and advanced product knowledge.
• Leveraged store data to accurately forecast inventory needs and reduce waste by 10%.
• Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.

• Assisted in the development of marketing campaigns designed to successfully increase customer loyalty and boost revenue by 14%.
• Developed effective relationships with customers through friendly interactions and excellent product knowledge.
• Assisted in elevating the inspection rating from 85% to 100% for food handling and cleanliness.
• Supported highest standards of conduct and service to support company reputation.

• Improved customer satisfaction rate by 20%, measured by customer feedback surveys
• Verified stock levels of existing products on store shelves to ensure adequate inventory levels and availability of products for customers
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.