Hi, I’m
Kaeleigh Thompson
Denver,CO
Summary
A firm believer in goal-oriented collaboration/communication in order to obtain optimum results for both clients and the company in mind. My many skills from various industries allow me to have a well-rounded and creative approach to everything I do. Proven track record of maintaining efficient workflows and achieving client retention.
Overview
6
years of professional experience
Work History
Employers CouncilDenver , CO
COORDINATOR OF INTEGRATED HUMAN CAPITAL SERVICES
10.2023 - Current
Job overview
- Assign incoming client requests to HR consultants and track progress until completion
- Coordinate interdepartmental tasks/projects between attorneys and consultants
- Plan events to keep department culture and morale
- Act as a liaison between Directors/VPs and employees
- Run department metrics and analyze them to make sure goals/revenue is on par
- Work with managers and their employees to develop training plans for personal and professional growth
- Manage projects such as conference presentations, business planning/budgets, rolling out new services, and system implementation.
- Improve team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Manage project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinate cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Ameriprise Financial Services LLCDenver , CO
CLIENT RELATIONSHIP MANAGER
07.2022 - 05.2023
Job overview
- Planned and coordinated all client events
- Completed prep work for client meetings.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
Hines LTDDenver , CO
ADMINISTRATIVE ASSISTANT (Contract)
02.2022 - 05.2022
Job overview
- Completed all expense reports for executives monthly
- Managed day to day needs of the office
- Organized company outings for team building
- Composed contracts and services agreements for partners and investors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Forgen
ADMINISTRATIVE ASSISTANT
10.2021 - 01.2022
Job overview
- Completed weekly intakes of all new employees and onboarded them accordingly
- Tracked all employees trainings and certificates to renew them before expiration date
- Enrolled employees in required trainings/courses on a weekly basis
- Trained all employees on new software and developed guides on use
- Completed a mass upload of all data and files into new company system.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
CyberGRX
RESEARCH ANALYST
06.2019 - 03.2020
Job overview
- Completed a mass upload of all data and files into new company system.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
- Analyzed large volume of data to identify patterns, trends and correlations.
FirstBank
BANK TELLER
01.2019 - 07.2019
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Red Rocks Community College
Metropolitain State University
Skills
- Excellent Communication
- Conflict Resolution
- Team Building/Development
- Relationship Management
- Client Retention
- Emotional Intelligence
- Project Management
- Administration
- Data Analysis
- Data Entry
- Computer Skills
- Goal Management
- Record-keeping
- MS Office
- Staff Management
- Event Planning
- Database Management
- Budget Planning
- Consulting
- CRM Software
- Customer Service
- Relationship Building
Timeline
COORDINATOR OF INTEGRATED HUMAN CAPITAL SERVICES
Employers Council
10.2023 - Current
CLIENT RELATIONSHIP MANAGER
Ameriprise Financial Services LLC
07.2022 - 05.2023
ADMINISTRATIVE ASSISTANT (Contract)
Hines LTD
02.2022 - 05.2022
ADMINISTRATIVE ASSISTANT
Forgen
10.2021 - 01.2022
RESEARCH ANALYST
CyberGRX
06.2019 - 03.2020
BANK TELLER
FirstBank
01.2019 - 07.2019
Red Rocks Community College
Metropolitain State University
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