Kaeley O'Donnell
San Tan Valley,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Food and Beverage Specialist
Inn At The Mission Marriott
San Juan Capistrano, CA
08.2020 - Current
- Appropriately suggested additional items to customers to increase restaurant sales by minimum of 10%.
- Answered questions about menu selections and made recommendations when requested.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
Food and Beverage Specialist
What A Dish Cafe And Catering
Dana Point, CA
10.2019 - 03.2020
- Managed over 50 customer calls per day while still fulfilling daily tasks.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Chart House
Dana Point, CA
05.2017 - 10.2019
- Performed exceptional, friendly and fast service
- Consistently adhered to quality expectations and standards
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Office Manager
Rock Rebel
San Clemente, CA
01.2016 - 05.2017
- Scanned and filed forms, reports, correspondence and receipts
- Gained advanced knowledge of Quickbooks and Excel
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed over 50 customer/client calls a day.
Server
Tommy Bahama's
Laguna Beach, CA
05.2014 - 05.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Increased customer satisfaction with timely table check-ins to assess food and beverage needs.
Skills
- Point of Sale Knowledge
- Hospitality Service Expertise
- Team Leadership
- Organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Food and Beverage Specialist
Inn At The Mission Marriott
08.2020 - Current
Food and Beverage Specialist
What A Dish Cafe And Catering
10.2019 - 03.2020
Server
Chart House
05.2017 - 10.2019
Office Manager
Rock Rebel
01.2016 - 05.2017
Server
Tommy Bahama's
05.2014 - 05.2017
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