Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kaeley Shelton

Ukiah,CA

Summary

Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

I am currently also Food Certified until 9/17/2024. I'm also Certified to serve Alcohol.

Overview

9
9
years of professional experience

Work History

Store Associate/Pharmacy Technician Trainee

CVS Pharmacy
Ukiah, CA
08.2023 - Current
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Adhered to safety regulations when handling hazardous materials.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Coordinated shipments between stores and vendors as needed.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered telephone to give callers store information and look up order details.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Improved customer service feedback scores through outstanding service.
  • Maintained attractive merchandise displays to maximize purchases.
  • Followed loss prevention guidelines to deter theft.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Deputy General Manager

Regal Entertainment Group
Ukiah, CA
06.2021 - 09.2022
  • Upheld policies, procedures and brand standards in all aspects of operations.
  • Recruited, hired, trained, developed and supervised team of 17 employees.
  • Coordinated employee performance management and provided feedback on job duties and responsibilities.
  • Served as main liaison between employees and leadership team to relay questions and concerns.
  • Analyzed performance data and identified opportunities for improvements.
  • Evaluated staff training needs and developed and facilitated professional development opportunities.
  • Oversaw implementation of corrective actions to improve efficiency and reduce waste.
  • Partnered with General Manager to oversee operations for facilities.
  • Tracked supplies and products to maintain multi-site inventory.
  • Interpreted regulations, laws and rules to appropriately develop processes and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Upheld policies, procedures and brand standards in operations.
  • Tracked supplies and products to maintain multi-site inventory with 100% accuracy.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Supervised employees through planning, assignments and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Barista

Starbucks
Ukiah, CA
09.2021 - 10.2021
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Greeted guests with pleasant smile and superior customer service.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Merchandised display cases and promoted prepared foods.
  • Arranged merchandise and built eye-catching displays to increase sales.

Assistant Manager

Regal Entertainment
Ukiah, CA
02.2019 - 06.2021
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Monitored day-to-day operations to maintain sound and image projection quality standards.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Knowledge in building the playlists for feature presentation.
  • Comfortable with Payroll Reports.
  • Inspected projection equipment prior to operation to verify proper working order and address problems.
  • Operated special-effects equipment, including stereopticons, to project pictures onto screens.
  • Comfortable with cash-handling as well as opening and closing days.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.

Cast Member

Regal Entertainment
Ukiah, CA
05.2018 - 02.2019
  • Provided knowledgeable service and greeted all guests with a smile and friendly demeanor.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Processed admission ATOM tickets at door.
  • Continually kept carpets and floor clear of debris.
  • Provided friendly and courteous service to all guests.
  • Skillfully anticipated and addressed guests' service needs.
  • Resolved problems promptly and escalated larger concerns to management.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Ensured theaters were kept clean and safe, as well as ready for the guests.
  • Delivered exceptional, friendly and fast service.
  • Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
  • Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
  • Greeted guests in a pleasant and courteous manner.
  • Stocked and maintained items in the concessions area.
  • Immediately resolved complaints from guests by listening to issues and notifying a manager.
  • Delivered exceptional service by greeting and serving guests in a timely, friendly manner.

Volunteer Employee

Ukiah Branch Library
Ukiah, CA
06.2017 - 09.2017
  • Performed assigned projects and completed checklists in an efficient and accurate manner.

Cashier

Halloween City
Ukiah, CA
10.2015 - 11.2015
  • Maintained friendly and professional customer interactions.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Repairing costumes such as, repairing the purchase tag, repacking costumes nearly and then returning them to the store floor. 
  • Received and processed cash and credit payments for in-store purchases.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Education

Continuing Education Through Computer Studies

Penn Foster Career School
Scranton, PA

Skills

  • Merchandise stocking
  • Excellent multi-tasker
  • Positive outlook
  • Organized
  • Reliable and dependable
  • Detail-oriented
  • Product and service knowledge
  • Strategic Planning
  • Time Management
  • Customer relations
  • Staff development
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Training and Development

Affiliations

  • Twitch Affiliate. 
  • Creative Writing.

Timeline

Store Associate/Pharmacy Technician Trainee

CVS Pharmacy
08.2023 - Current

Barista

Starbucks
09.2021 - 10.2021

Deputy General Manager

Regal Entertainment Group
06.2021 - 09.2022

Assistant Manager

Regal Entertainment
02.2019 - 06.2021

Cast Member

Regal Entertainment
05.2018 - 02.2019

Volunteer Employee

Ukiah Branch Library
06.2017 - 09.2017

Cashier

Halloween City
10.2015 - 11.2015

Continuing Education Through Computer Studies

Penn Foster Career School

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Kaeley Shelton