Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaeley Standley

Lawrence,KS

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking ans well-known for creating positive workplace culture and high-performing teams.

Overview

11
11
years of professional experience

Work History

Department Manager

Walmart
04.2019 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Call Center Representative

Dial America
01.2017 - 04.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.

Sandwich Artist

Subway
01.2018 - 02.2019
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.

Shoe Sales Associate

Herbergers
09.2015 - 01.2017
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.

Cashier

McDonald's
05.2013 - 09.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Associate of Arts -

Florida Institute of Technology-Melbourne
05.2020

High School Diploma -

Norfolk Senior High School
05.2017

Skills

  • Performance Management
  • Logistics Planning
  • Staff Management
  • Sales Reporting
  • Customer Service
  • Team Supervision
  • Employee Scheduling
  • Training and mentoring
  • Problem-Solving
  • Coaching and Mentoring
  • Flexible Schedule
  • Customer Engagement

Timeline

Department Manager

Walmart
04.2019 - Current

Sandwich Artist

Subway
01.2018 - 02.2019

Call Center Representative

Dial America
01.2017 - 04.2019

Shoe Sales Associate

Herbergers
09.2015 - 01.2017

Cashier

McDonald's
05.2013 - 09.2015

Associate of Arts -

Florida Institute of Technology-Melbourne

High School Diploma -

Norfolk Senior High School

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Kaeley Standley