Kaeli Biggin
Carson City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Office Specialist
Carson City Consolidated Municipality
01.2024 - Current
- Provided clerical support to city employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Received and fulfilled records requests pursuant to the Public Records Act
Insurance and Claims Specialist
Renown Health
02.2023 - 10.2023
- Completed detailed appeal of denial or payment variance to payors, incorporated contract terms, clinical or regulatory justification for reconsideration or additional reimbursement.
- Assisted with testing and troubleshooting of system for payor or regulatory changes. Maintained expertise for all payor, HIPAA and other regulatory changes affecting the billing of healthcare claims.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
ADMINISTRATIVE ASSISTANT III
STATE OF NEVADA DIVISION OF WELFARE
04.2018 - 02.2023
- Provide logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
- Provide secretarial support to executives within business unit
- Supervise and train new administrative assistant employees
- Manage multiple calendars for Chiefs and Program Specialists
- Budget tracking and management
ADMINISTRATIVE ASSISTANT I
STATE OF NEVADA DIVISION OF WELFARE
04.2017 - 04.2018
- Communicated effectively in both written and oral conversations with supervisors, managers, internal, and external sources
- Managed telephone calls in accordance with policy and procedure in an effective and efficient manner
- Treated clients with courtesy and respect in all circumstances
- Accurately maintained computerized case narrative.
Education
High School Diploma -
Carson High School
06.2014
Skills
- Office 365 (Outlook, Word, Excel) proficiency
- ADA document remediation
- Multi-line phone proficiency
- 75 WPM typing speed
- Claims
- Written Communication
- Multitasking Abilities
- Problem Solving
- Calendar Management
- Database Management
- Travel Coordination
Timeline
Office Specialist
Carson City Consolidated Municipality
01.2024 - Current
Insurance and Claims Specialist
Renown Health
02.2023 - 10.2023
ADMINISTRATIVE ASSISTANT III
STATE OF NEVADA DIVISION OF WELFARE
04.2018 - 02.2023
ADMINISTRATIVE ASSISTANT I
STATE OF NEVADA DIVISION OF WELFARE
04.2017 - 04.2018
High School Diploma -
Carson High School
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