Kaeli Hogan

• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
• Provided customers with detailed information on company products, services and materials.
• Directed customers to appropriate departments for additional support.
• Requested escalation for unresolved issues.
• Assisted call-in customers with questions and orders.
• Verified accuracy of customer account information and updated when necessary.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Entered customer data into Legacy, ingenium, titanium system and communicated service concerns with all different departments.
• Used Legacy, ingenium, titanium to keep records of customer interactions, customer accounts and file documents.
• Entered customer interaction details in Legacy, ingenium, titanium to track requests, document problems and record solutions offered.

• Maximized customer interactions by promptly identifying needs and wants.
• Managed customer relations and customer service through daily communication and interaction.
• Entered title and vehicle information into database.
• Received and processed paperwork for dealer titles.
• Developed and updated spreadsheets and databases to track, analyze and report on where the dealer titles were

Line cook, dining room attendant, cashier, dish washer.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Learned other teammates' work tasks to train as backup.
• Cleaned and organized kitchen stations to promote team efficiency.
• Maintained swift pace of work to meet business demands for cleaning and supplies storage.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.

• Handled equipment, chemicals and materials properly and with caution.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Used time management and efficient cleaning methods to meet deadlines.
• Emptied trashcans and transported waste to collection areas.

• Processed vehicle title applications ensuring compliance with state regulations.
• Assisted in managing title transfers for new and used vehicles efficiently.
• Maintained accurate records of vehicle registrations and titles in dealership database.
• Collaborated with sales team to streamline title processing workflows.

• Managed high-volume inbound calls, providing exceptional customer service and support.
• Resolved customer inquiries efficiently, ensuring timely follow-up on outstanding issues.
• Documented customer interactions accurately in CRM system for effective tracking and reporting.
• Collaborated with team members to streamline call handling processes and improve overall performance.

Called customers on recalls on their vehicles and seeing when they can service with us.

Notifying customers on upcoming routine maintenance