Kaeli Baxter
Kernersville
Summary
Experienced customer service professional skilled at cultivating strong client relationships. Known for providing exceptional service and maintaining a positive and open mindset when faced with new tasks and responsibilities. Proven track record of delivering outstanding customer experiences. Effective in addressing customer needs and resolving issues to ensure satisfaction.
Overview
9
9
years of professional experience
Work History
Bank Teller/Customer Service Representative
HEARTLAND NATIONAL BANK
11.2017 - 10.2024
- Assigned key responsibility for branch opening and closing procedures in a financial institution.
- Provided exceptional customer service to bank customers, ensuring a positive and professional experience
- Executed deposits, withdrawals, and loan payments with precision.
- Assisted customers with account inquiries, providing information on balances, transaction history, and other banking services
- Addressed and resolved customer complaints promptly to ensure satisfaction.
- Instructed customers in online banking services.
- Updated knowledge of bank policies and procedures regularly.
- Instructed new tellers on bank policies, procedures, and systems.
- Acted as a resource for team members needing help with challenging tasks.
- Regularly maintained cleanliness and organization to support a polished front counter.
- Used effective communication abilities to clarify complex banking procedures for a wide range of clients.
- Executed thorough verification of signatures for new accounts, maintaining accuracy.
- Stayed informed on current fraud prevention methods while quickly notifying appropriate parties of any doubtful transactions.
- Teamed with colleagues to maintain efficient operations during high-traffic periods.
- Followed strict bank policies to uphold customer information privacy.
Receptionist/Administrative Assistant
Highlands Hot Spot
08.2016 - 11.2017
- Answering phone calls
- Scheduling appointments
- Showing clients to their room
- Ensuring client information and tanning packages were up to date in computers, along with starting their designated tanning beds when ready
- Assisted with running the boutique inside the salon
- Managing others to ensure cleaning of their area was done daily, along with cleaning my designated areas at the end of each shift
Prestige Beauty Advisor
Ulta Beauty
09.2016 - 09.2017
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
- Collaborated with team members to create engaging product displays and promotional materials that increased customer engagement
- Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed to ensure product availability
- Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
Teaching Assistant
U and ME Learning and Activity Center
02.2016 - 09.2016
- I worked here as a one to five year old teaching assistant
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Managed classroom activities and maintained a positive learning environment for students
- Assisted in organizing parent-teacher conferences, communicating student performance effectively to parents/guardians
- Assisted in supervising extracurricular activities such as clubs or after-school programs
Education
Bachelor's degree - Business Administration
South Florida State College
Avon Park, FL05.2024
Associate's degree - Business
South Florida State College
Lake Placid, FL05.2021
High School Diploma -
Lake Placid High School
Lake Placid05.2014
Skills
- Customer service
- Conflict resolution
- Cash Handling
- Communication
- Organization
- Leadership
Additional Information
Great people person, good with computers and phone calls, get along with just about anyone, can learn things very quickly, and if handed a task I can get it done as soon as possible
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bank Teller/Customer Service Representative
HEARTLAND NATIONAL BANK
11.2017 - 10.2024
Prestige Beauty Advisor
Ulta Beauty
09.2016 - 09.2017
Receptionist/Administrative Assistant
Highlands Hot Spot
08.2016 - 11.2017
Teaching Assistant
U and ME Learning and Activity Center
02.2016 - 09.2016
Bachelor's degree - Business Administration
South Florida State College
Associate's degree - Business
South Florida State College
High School Diploma -
Lake Placid High School
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