Kaelin Campbell
Mayo
Summary
Driven individual with strong hospitality and customer service skills, excelling in teamwork and problem-solving. Experienced in maintaining cleanliness and providing exceptional guest experiences. Willingness to take on added responsibilities to meet team goals.
Seeking to leverage skills in phone etiquette, point-of-sale systems, and upselling techniques to contribute effectively in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
SERVER/HOSTESS
Maki Hibachi
08.2022 - 09.2025
- As a hostess, I would set a positive tone for entire dining experience as first point of contact for incoming guests, while also supported servers, food runners, and bussers with keeping dining area ready for every guest.
- I would then direct guests to their seat and assist in anything they may need throughout their stay, took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- I worked my way up to a server, where I worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs, and worked to resolve customer complaints professionally to maintain a positive reputation.
LINE SERVER/COOK
BOLAY Fresh Bold Kitchen
10.2020 - 08.2022
- Being a positive atmosphere to guests when taking orders and prepared take-out items, as well as ringing up purchases, gave change and issued receipts.
- I would maintain cleanliness on the line and in the dining room of the restaurant as well as restock when items came in.
- Cross-trained in Front of House and Back of House kitchen to provide maximum support to team members.
- As a line cook I would prepare the food in an efficient yet reasonable manner while continuing to practice cleanliness and safety habits.
- Prepared food items in compliance with recipes and portioning control guidelines as well as maintained well-stocked stations with supplies for maximum productivity.
Education
HIGH SCHOOL DIPLOMA -
Harmony High School
05-2022
Skills
- Phone etiquette
- Computer skills
- Customer service and relations
- Supply restocking
- Upselling techniques
- Hospitality
- Restaurant experience
- Organizational skills
- Verbal and Written Communication
- Point-of-sale system
Interests
Dog handling, Babysitting, Photography, Hair-dyeing, Journaling, Cooking, Nails
Timeline
SERVER/HOSTESS
Maki Hibachi
08.2022 - 09.2025
LINE SERVER/COOK
BOLAY Fresh Bold Kitchen
10.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
Harmony High School