Kaelin Creagh
Deerfield,MA
Summary
Driven by a goal-oriented mindset and exceptional problem-solving abilities, I excelled at the Crumpin Fox Golf Club, enhancing customer satisfaction and streamlining operations. My proactive approach in coaching at Frontier Soccer Club fostered team cohesion and sportsmanship, showcasing my ability to lead and collaborate effectively.
I am a professional with strong background in customer service, organizational, and retail operations, prepared for this role in an academic setting. Focused on team collaboration and achieving results, with flexible approach to changing needs. Skilled in inventory management, customer engagement, and point-of-sale systems, ensuring smooth and efficient operation. Dependable and adaptable, known for consistent performance and reliability.
Overview
3
3
years of professional experience
Work History
Pro Shop Attendant
Sandri Energy/ Crumpin Fox Golf Club
06.2021 - 08.2024
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Streamlined Pro Shop processes for increased efficiency in daily operations such as product ordering or inventory management.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Developed promotional materials for in-shop displays, attracting attention to new and seasonal items.
- Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
- Coordinated with vendors to ensure timely restocking of high-demand products.
- Maintained well-organized inventory for easy access and efficient operations.
- Managed merchandise returns and exchanges with focus on customer satisfaction, maintaining positive store image.
- Organized and maintained shop layout for optimal flow and presentation, making product selection easier for customers.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
Coach
Frontier Soccer Club
04.2023 - 07.2023
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
Education
High School Diploma -
Deerfield Academy
MA05-2024
Skills
- Team player mentality
- Cleanliness and hygiene
- Goal-oriented mindset
- Stock replenishment
- Store layout optimization
- Multitasking
- Problem-solving abilities
- Reliability
- Organization
- Professionalism
- Product presentation
- Sales floor organization
- Time management abilities
- Customer Retention
- Telephone Etiquette
- Visual Merchandising
Reading
I am an avid reader who always has a book on hand, and would love the opportunity to foster my love of knowledge.
Languages
French
Native or Bilingual
Timeline
Coach
Frontier Soccer Club
04.2023 - 07.2023
Pro Shop Attendant
Sandri Energy/ Crumpin Fox Golf Club
06.2021 - 08.2024
High School Diploma -
Deerfield Academy
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