Kaelin MaGee
Riverdale,GA
Summary
Proven track record in enhancing data verification and quality assurance processes at Teletech @Home, demonstrating exceptional proficiency in Excel/MS Word and a steadfast commitment to compliance and accuracy. Excelled in roles requiring meticulous attention to detail and superior time management skills, significantly contributing to operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Fraud Claims Analyst/Quality Assurance Analyst
Teletech at Home
03.2023 - 01.2024
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed and completed 5 or more cases per day.
- Entered financial data into company database with precision.
- Maintained high standards of accuracy, crucial for identifying and reporting defects in bank software.
- Conducted thorough reviews of fraud claims, ensuring accuracy and compliance with company policies.
Customer Care Specialist/Registration Intake Agent
Teletech at Home
09.2022 - 02.2023
- Responded to customer inquiries via phone, email and web-based platforms.
- Assisted customers with completing registration forms, ensuring data was accurately captured and processed.
- Demonstrated strong computer proficiency, which is essential for managing and testing financial software.
Omni Fulfillment Associate
Kohl's
10.2020 - 02.2021
- Prepared and checked outbound shipments for accuracy.
- Processed orders with attention to detail.
Event Security/Crowd Management
CSC Security/CSC Atlanta
06.2015 - 06.2018
- Managed event logistics and operations.
- Monitored and documented incidents with precision, showcasing the accuracy needed in identifying and documenting defects during software testing.
Education
Associate of Science - Biological Sciences
Atlanta Metropolitan State College
Atlanta, GA05.2022
Skills
- Proficient in Excel/MS Word
- Data Verification & Entry
- Quality Assurance
- Compliance & Accuracy
- Time Management
Timeline
Fraud Claims Analyst/Quality Assurance Analyst
Teletech at Home
03.2023 - 01.2024
Customer Care Specialist/Registration Intake Agent
Teletech at Home
09.2022 - 02.2023
Omni Fulfillment Associate
Kohl's
10.2020 - 02.2021
Event Security/Crowd Management
CSC Security/CSC Atlanta
06.2015 - 06.2018
Associate of Science - Biological Sciences
Atlanta Metropolitan State College
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