Summary
Overview
Work History
Education
Skills
Timeline
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Kaelin Schuster

Batavia

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

2026
2026
years of professional experience

Work History

Fine Jewelry Sales Associate

VanDuzer Jeweler's
Streator
12.2024 - Current
  • Conducted inventory checks to ensure adequate stock levels were maintained.
  • Provided product knowledge about the available fine jewelry items.
  • Greeted customers and provided exceptional customer service.
  • Advised customers on proper care of fine jewelry pieces.
  • Processed special orders for out-of-stock items as requested by customers.
  • Assisted customers in selecting jewelry pieces according to their preferences and needs.
  • Performed daily opening and closing procedures according to company standards.
  • Resolved customer complaints in an efficient and courteous manner.
  • Supported team members during peak business hours.
  • Organized merchandise displays in a visually appealing manner.
  • Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Provided information to customers on upcoming promotions, activities and events.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.

Office Assistant

Lilja Corporation
Streator
06.2025 - 11.2025
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed inventory of office supplies and placed orders when needed.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.

Waitress

Chippers Grill
  • Bussed tables as needed during peak hours.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Organized take-out orders efficiently according to customer requests.
  • Performed basic math calculations when computing bills for customers' meals.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Replenished beverages when necessary.
  • Provided accurate change for cash transactions using a cash register system.
  • Communicated daily specials to customers.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted in seating guests at tables or booths.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

High School Diploma -

Streator Township Highschool
Streator
05-2025

Skills

  • Adaptability and flexibility
  • Personable
  • Open-mindedness
  • Communication
  • Attention to detail
  • Organized

Timeline

Office Assistant

Lilja Corporation
06.2025 - 11.2025

Fine Jewelry Sales Associate

VanDuzer Jeweler's
12.2024 - Current

Waitress

Chippers Grill

High School Diploma -

Streator Township Highschool

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Kaelin Schuster