Kaelin Schuster
Batavia
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2026
2026
years of professional experience
Work History
Fine Jewelry Sales Associate
VanDuzer Jeweler's
Streator
12.2024 - Current
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Provided product knowledge about the available fine jewelry items.
- Greeted customers and provided exceptional customer service.
- Advised customers on proper care of fine jewelry pieces.
- Processed special orders for out-of-stock items as requested by customers.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Performed daily opening and closing procedures according to company standards.
- Resolved customer complaints in an efficient and courteous manner.
- Supported team members during peak business hours.
- Organized merchandise displays in a visually appealing manner.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided information to customers on upcoming promotions, activities and events.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
Office Assistant
Lilja Corporation
Streator
06.2025 - 11.2025
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed inventory of office supplies and placed orders when needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
Waitress
Chippers Grill
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
- Performed basic math calculations when computing bills for customers' meals.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Communicated daily specials to customers.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted in seating guests at tables or booths.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Streator Township Highschool
Streator 05-2025
Skills
- Adaptability and flexibility
- Personable
- Open-mindedness
- Communication
- Attention to detail
- Organized
Timeline
Office Assistant
Lilja Corporation
06.2025 - 11.2025
Fine Jewelry Sales Associate
VanDuzer Jeweler's
12.2024 - Current
Waitress
Chippers Grill
High School Diploma -
Streator Township Highschool