Summary
Overview
Work History
Education
Skills
Timeline
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Kaella Urioste

Albuquerque

Summary

Experienced hospitality professional with a strong record of providing exceptional customer service. Skilled in guest relations and team collaboration, eager to enhance the guest experience at Los Poblanos. Committed to utilizing communication and problem-solving skills to drive team success and surpass guest expectations.

Overview

8
8
years of professional experience

Work History

Barista

Rust is Gold
08.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Cultivated a positive team atmosphere by setting clear expectations, and fostering open communication among staff.

Behavior Technician

Centria Autism Services
03.2023 - 04.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Server

Hallow spirits
05.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Receptionist

Ergun Tercan European
12.2021 - 08.2022
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Boosted salon revenue by upselling salon products and services during appointment bookings.
  • Efficiently handled high call volumes while remaining professional and courteous under pressure.

Hostess/Table Busser

Scarpas
10.2017 - 01.2019
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

SANDIA HIGH SCHOOL
Albuquerque, NM
07.2019

Skills

  • Problem-solving
  • Collaborative team member
  • Exceptional customer service
  • Thoroughness in tasks

Timeline

Behavior Technician

Centria Autism Services
03.2023 - 04.2024

Barista

Rust is Gold
08.2022 - Current

Server

Hallow spirits
05.2022 - 03.2023

Receptionist

Ergun Tercan European
12.2021 - 08.2022

Hostess/Table Busser

Scarpas
10.2017 - 01.2019

High School Diploma -

SANDIA HIGH SCHOOL

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Kaella Urioste