Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kaely Quinones

Orlando,FL

Summary

Seasoned Bar Manager with 12 years of diverse experience in hospitality, including a key leadership role in restaurant start-up and shift management. Expert in staff recruitment, training, and promotion, with a proven track record in improving customer service and handling complex billing systems. Seeking to leverage management skills and dedication to staff development in a new Manager role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bar Manager

TGI FRIDAYS
10.2020 - Current
  • Oversee staff recruitment, including interviewing, hiring, and training to maintain high service standards
  • Manage customer relations by effectively addressing complaints, ensuring satisfaction and repeat patronage
  • Coordinate inventory management and supply procurement, while ensuring compliance with food safety regulations.

Bartender

T.G.I Fridays
10.2020 - 10.2022
  • Prepared and served a variety of beverages, ensuring adherence to quality and safety standards
  • Provided customer service by engaging with patrons, taking orders, and offering personalized drink recommendations
  • Managed financial transactions with accuracy, maintaining a balanced cash register and processing payments.

Billing Specialist

Walgreens Boots Alliance
12.2019 - 07.2020
  • Investigated billing inconsistencies and addressed all denials, ensuring accurate and timely account reconciliation
  • Managed comprehensive third-party billing processes for prescription medication, upholding strict compliance with industry regulations
  • Documented detailed chronological actions to effectively resolve outstanding balances, maintaining clear and organized financial records.

Assistant Manager

Arbys
07.2018 - 11.2019
  • Led the development of operational procedures and workflow planning, contributing to the successful launch of a dining establishment
  • Managed a team of 10 staff members, fostering a positive work environment and ensuring efficient store operations to enhance customer satisfaction.

Server

Buca De Beppo
09.2017 - 07.2018
  • Maintained vigilance in loss prevention, contributing to store security through keen observation and adherence to ethical practices
  • Cultivated strong customer relationships, resulting in consistent achievement of sales targets.

Server

BRAVO
03.2016 - 09.2017
  • Addressed customer concerns, ensuring timely and effective resolutions
  • Provided exemplary customer service by accurately taking and fulfilling orders.

Shift Manager

Wawa
01.2012 - 02.2016
  • Enhanced customer service by improving communication strategies
  • Conducted daily inventory cycle counts to maintain stock accuracy and control
  • Trained new employees on operational procedures and cash handling processes.

Education

High School Diploma -

Bilingüe Padre ufo
Puerto Rico
05.2011

Skills

  • Organization Skills
  • Leadership Skills
  • Multi-Tasker
  • Medical Billing
  • Bartending
  • Serving Experience
  • Restaurant Experience
  • Leadership
  • Shift Management
  • Serving
  • Customer Service
  • Supervising Experience
  • Assistant Manager Experience
  • Food Safety
  • Banquet Experience
  • Upselling
  • Recruiting
  • Food Service
  • Interviewing
  • Restaurant Management
  • Bar Management
  • Inventory Management
  • Health codes compliance

Certification

food handler certificate

Languages

Spanish
Native or Bilingual

Timeline

Bar Manager

TGI FRIDAYS
10.2020 - Current

Bartender

T.G.I Fridays
10.2020 - 10.2022

Billing Specialist

Walgreens Boots Alliance
12.2019 - 07.2020

Assistant Manager

Arbys
07.2018 - 11.2019

Server

Buca De Beppo
09.2017 - 07.2018

Server

BRAVO
03.2016 - 09.2017

Shift Manager

Wawa
01.2012 - 02.2016

High School Diploma -

Bilingüe Padre ufo

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Kaely Quinones