Kaely Marie Gomez-Lucio
San Antonio,TX
Summary
Experienced corporate/non-profit employee in pursuit of full time employment that allows for growth and a career path. Seeking a position with the City of San Antonio to establish and maintain effective working relationships, provide outstanding customer service with exceptional communication skills, and the eagerness to learn. All while promoting the mission and core values of the company.
Overview
3
3
years of professional experience
Work History
Bank Sales and Service Contact Center Representative III
USAA
09.2023 - Current
- Assisted in discovering solutions for members, while not only providing exceptional service but also guaranteeing financial security and reliability
- Managed members' questions and acknowledged their concerns efficiently and effectively
- Due diligently handled credit card servicing, such as taking payments, removing blocks, processing disputes and answering further questions in a timely manner
- Effectively handled a high-volume level of calls daily.
Membership Engagement Representative
YMCA of Greater San Antonio
08.2021 - 09.2023
- Served others by intentionally welcoming, connecting and supporting members, and inviting them to get involved
- Assisted in the individual needs of the members
- Developed and maintained positive relationships with member and volunteers
- De-escalated member complaints in addition to resolving any and all issues that may have arisen
- Participated and accepted Y Campaign contributions
- Provided administration support to the membership desk.
Education
Masters of Science in Criminology and Criminal Justice -
University of Texas at San Antonio
05.2023
Bachelor of Arts in Criminal Justice -
University of Texas at San Antonio
05.2021
Skills
- Excellent non-verbal/verbal communication and writing skills
- Built and maintained strong relationships
- Outstanding customer service and interpersonal skills
- Developmental knowledge including experience from working in a nonprofit, clerical work, volunteer experience and engagement with diverse populations
- Administrative knowledge and skills
- Data entry skills
- Knowledge of the legal system and definitions
- Workload Management
Activities/Honors
- President's List Honor Recipient Fall, 2019
- President's List Honor Recipient Spring, 2020
- President's List Honor Recipient Fall, 2020
- President's List Honor Recipient Spring, 2021
- 2021 - 2023 Food Bank Volunteer
Timeline
Bank Sales and Service Contact Center Representative III
USAA
09.2023 - Current
Membership Engagement Representative
YMCA of Greater San Antonio
08.2021 - 09.2023
Masters of Science in Criminology and Criminal Justice -
University of Texas at San Antonio
Bachelor of Arts in Criminal Justice -
University of Texas at San Antonio
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