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Kaelyn Alexander
Student
Charlotte,NC
Summary
Hospitable, flexible Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by communicating openly. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Front of House Team Leader
Chick-Fil-A Lake Norman
Huntersville, NC
07.2019 - Current
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Disciplinary Communication Consultant
UNC Charlotte
Charlotte, NC
01.2018 - Current
- Recreated lesson materials, visuals, activities, and digital presentations to fit new online format during global pandemic.
- Created consultation schedules and coordinated meetings individually with 25 students each semester to develop discipline specific research projects.
- Educated undergraduate students on laboratory activities, including use of statistical technology such as SPSS and MS Word.
- Contributed to research and data analysis within Student Center for Academic Excellence landscape.
Cafe Associate Trainer
Panera Bread
Charlotte, NC
06.2015 - 08.2019
- Assisted in monitoring trainee performance to identify gaps in training.
- Contributed to creation of training materials such as handouts, scripts and website content.
- Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Education
Master of Arts - Counseling
University Of North Carolina At Charlotte
Charlotte, NC 05.2020 - Current
Bachelor of Science - Psychology
University Of North Carolina At Charlotte
Charlotte, NC 08.2016 - 05.2020
Bachelor of Arts - Biology
University Of North Carolina At Charlotte
Charlotte, NC 08.2016 - 05.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Presentation skillsundefined
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Master of Arts - Counseling
University Of North Carolina At Charlotte
05.2020 - Current
Front of House Team Leader
Chick-Fil-A Lake Norman
07.2019 - Current
Disciplinary Communication Consultant
UNC Charlotte
01.2018 - Current
Bachelor of Science - Psychology
University Of North Carolina At Charlotte
08.2016 - 05.2020
Bachelor of Arts - Biology
University Of North Carolina At Charlotte
08.2016 - 05.2020
Cafe Associate Trainer
Panera Bread
06.2015 - 08.2019
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