Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kaelyn Goicochea

Kaelyn Goicochea

Houston

Summary

I am a college student seeking a position that will enable me to use my strong organizational skills, educational background, and my ability to work great with others. Dynamic and dependable professional with extensive experience in customer service. Bilingual in English and Spanish, I excel in creating welcoming environments and resolving customer concerns. Recognized for strong organizational skills and teamwork, I consistently enhance the shopping experience while maintaining a clean and efficient workspace.

Overview

2
2
years of professional experience

Work History

Bagger

HEB Grocery Store
03.2025 - 06.2025
  • Provided excellent customer service by greeting customers and offering to assist with bagging
  • Carefully packed groceries to prevent damage and maximize efficiency
  • Carried groceries to customers’ vehicles when requested, ensuring a positive experience
  • Maintained cleanliness and organization at bagging stations and front-end areas
  • Collected and returned shopping carts from the parking lot to store entrances
  • Assisted with front-end duties including restocking bags, cleaning spills, and supporting cashiers
  • Followed safety procedures to ensure a clean and hazard-free environment
  • Worked efficiently in a fast-paced environment while maintaining attention to detail
  • Supported team members and contributed to a smooth and friendly checkout process
  • Demonstrated professionalism, courtesy, and H-E-B’s commitment to customer satisfaction

Cashier

Home Depot
08.2024 - 12.2024
  • Greeted customers warmly and created a welcoming checkout experience
  • Operated cash register systems to process sales, returns, and exchanges accurately
  • Handled cash, credit/debit card, and mobile payments securely and efficiently
  • Maintained cleanliness and organization of the front end and checkout area
  • Assisted customers with product inquiries and directed them to appropriate departments
  • Promoted store credit card and loyalty programs when applicable
  • Ensured accurate pricing and applied promotions or discounts as needed
  • Followed company policies and procedures related to safety, security, and loss prevention
  • Worked collaboratively with front-end team members and supported other departments as needed
  • Resolved customer concerns with professionalism and escalated issues when necessary

Sales Associate

Kohl's
04.2024 - 09.2024
  • Greeted and assisted customers to ensure a positive shopping experience
  • Maintained knowledge of current promotions, sales, and product locations
  • Replenished merchandise on the sales floor and kept displays organized
  • Operated cash registers to process sales, returns, and exchanges accurately
  • Handled customer questions and resolved concerns professionally and efficiently
  • Assisted with fitting room maintenance and recovery
  • Supported store cleanliness and followed all safety and loss prevention procedures
  • Worked collaboratively with team members to achieve store goals and customer satisfaction
  • Adapted to different departments as needed (apparel, home, shoes, etc.)
  • Provided support during store events, seasonal sales, and inventory counts

Cashier

Champs Sports
06.2023 - 12.2023
  • Greet customers and create a welcoming environment.
  • Operate the cash register efficiently and accurately.
  • Process customer purchases, returns, and exchanges.
  • Handle cash, credit card, and mobile payments responsibly.
  • Answer customer questions about products, promotions, and policies.
  • Maintain the cleanliness and organization of the cash wrap and front of store.
  • Assist in preventing theft and fraud by staying alert and following store procedures.
  • Collaborate with team members to meet store goals and deliver excellent service.
  • Occasionally assist on the sales floor during peak hours

Education

Bachelor of Science - Nursing

Houston Community College
Houston, TX
06-2029

Skills

  • Strong community skills
  • Dependable & Trustworthy
  • Excellent interpersonal skills
  • Organizational skills
  • Works well with others
  • Great customer service
  • I speak English & Spanish Fluently (speak, read, & write)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bagger

HEB Grocery Store
03.2025 - 06.2025

Cashier

Home Depot
08.2024 - 12.2024

Sales Associate

Kohl's
04.2024 - 09.2024

Cashier

Champs Sports
06.2023 - 12.2023

Bachelor of Science - Nursing

Houston Community College

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